Office Administrator Customer Service

NICOLE DEMETRACOPOULOS

207-***-**** · ******.******@*****.*** · 42 Bridgton Road, Apt. 4, Westbrook, ME 04092

PROFESSIONAL SKILLS PERSONAL SUMMARY

With over ten years of experience with increasing responsibility as an administrative

• Proficiency in Microsoft professional, I have developed a solid work ethic and a highly versatile and adaptable

products, including skill set. I am able to work efficiently and independently, I am self-motivated and excel

Teams. within diverse populations and environments. I have proven to be an invaluable asset to

the offices that I’ve supported in the past and I am confident that I will do the same as a

• Competency in using member of your team.

Adobe’s Photoshop,

Illustrator and InDesign

software programs EMPLOYMENT HISTORY

• Ability to manage multi- Office Administrator December 2023- December 2024

line phone system with Low Impact Development Technologies, LLC

high call volume

• Provided high level of support to COO and other Executive leadership team members.

• Notary Public for the • Coordination of Trade Show attendance for Sales Team; registration, hotel

State of Maine - arrangements, providing payment and documentation as well as shipping and receiving

Commission is current the booth materials for each show

until 2030 • Ordering, tracking and maintaining office supplies inventory, as well as janitorial

supplies and other office supply needs.

• Ability to maintain

• Management of business’s fleet of work vehicles; maintaining insurance and

accuracy and efficiency

in role with often registrations, as well as EZ Passes and other pertinent work and documentation for the

changing and competing vehicles.

priorities • Assisted AR and AP departments by processing checks and payments to the business

using an online banking Portland and check scanning machine. Also uploaded and

processed credit card receipts for expense reporting.

EDUCATION • Provided customer service by greeting guests that came to the office, as well as

answering the main phone line. Also, by answering or fielding all customer email

University of Southern Maine inquiries.

• BA, Psychology

PIER Program Office Manager December 2022- December 2023

• Independent Study Southworth International Group. Inc

Messalonskee High School • Provided high level of support to CEO and other ELT members; complex calendar

• Graduated with Honors management, meetings, catering, preparation of documents and other meeting support

as needed

• Coordination of large- and small-scale meetings and events, including those located out

AWARDS & HONORS of state, and internationally, also In-Office event planning and execution, i.e., employee

engagement and wellness. Assisted with Trade show attendance as well.

• PSI CHI Honor Society • Overseeing all office supply purchases, creating Purchase Requisitions, and executing

large orders, also Mail management; distribution of mail, as well as packaging and

sending of all office mail and packages

• HR duties including scheduling of candidate interviews, and initial correspondence

with new candidates. Assisted with new employee onboarding as well.

• Marketing duties, including the creation of monthly newsletters distributed globally

within the company, as well as photographing company events for social media.

• Provided customer service by greeting guests that came to the office, as well as

answering the main phone line. Also, by answering or fielding all customer email

inquiries.

CONTINUED

EDUCATION

Office Administrator December 2019 – April 2020

● Adobe InDesign Crash Hydro International

Course- MECA,

● High level of support for the Finance department, including accounts receivable, audit

Portland, Maine

preparation, expense reporting and collections, requiring focus and attention to detail.

● Communication Skills for ● Office management, including supply inventory monitoring, ordering, trouble- shooting

Women- Fred Pryor office equipment malfunction and serving as the first point of contact for the office,

Seminars, Portland, requiring excellent organization and customer service skills.

Maine ● Scheduling and calendar management for the Director of Finance as well as other staff

members and for the main boardroom and other meeting spaces. Also responsible for

● Adobe Illustrator Crash

Course- MECA, maintaining cleanliness and readiness of the boardroom for meetings and events.

Portland, Maine ● Coordination of single and multi-day meetings and events at office and offsite (e.g.

Trade Shows, Annual Sales Meeting).

● MMC Customer Service

Certificate program –

Maine Medical Center, Administrative Assistant II April 2018 – December 2019

Portland, Maine WEX, Inc.

● Coordination and planning of multi-day, large scale events for the company, requiring

● Microsoft Excel – the ability to juggle multiple timelines, be detail oriented and a high level of organization.

Intermediate Skills

● Preparation and execution of expense reports for myself and four department executives

Course

on a monthly basis, requiring the ability to meet strict deadlines.

● Maintaining supply inventory and managing office equipment. Requiring an in-depth

knowledge of modern office equipment and the ability to troubleshoot any issues that

arise.

● Coordinating multiple events simultaneously, requiring complex calendar management,

reserving meeting space, ordering catering, and the set up and take down of those events.

● Creation and tracking of detailed purchase orders in the COUPA software system.

Administrative Assistant February 2016 - March 2018

METRO – Greater Portland Transit District

● Independently managed multiple transit Pass Programs, including management of all

associated databases, data tracking, and communications with program liaisons.

● Processing of Accounts Receivable, preparing and sending invoices to customers.

Processing customer payments when received.

● Office Management including maintaining supply inventory and managing office

equipment, requiring in-depth knowledge of modern office equipment and ability to

troubleshoot.

● Greeting customers and walk-ins, often of diverse backgrounds, assisting with travel

questions, and instructions on use of city's complex transit system, requiring excellent

customer service and communication skills.

● Creation and implementation of company's Central Filing System.

● Responsible for updates to content on company's website.

Contact this candidate