Human Resources Customer Service

JUAN BRUCE

**** **** ****** *** ******, Iowa ****8 · 515-***-****

· ********@*****.*** ·

EXPERIENCE

DATES FROM OCTOBER 2015 – TO AUGUST 2025

HUMAN RESOURCES MANAGER, BRUCE JANITORIAL SERVICE LLC

Proficiently skilled in training and counseling sales teams in the area of sales, contract negotiation, generating sales and closing business.

Responsible for all aspects of human resources, Job posting, Interviewing, unemployment hearings with a 97% success rate, team building, employee development, recruitment, compliance with employment laws, and employee relations.

Implemented training, and development to support individual, and business goals, such as quality, safety, productivity and customer service.

Interviewed, performed backgrounds checks, hired, council ed, and terminated employees.

Facilitated a safety, and awareness program, which decreased workers compensation claims by 28%.

DATES FROM NOVEMBER 2006-OCTOBER 2015

SALES REPRESENTATIVE, MED X SALES & SERVICE INC. AMHERST, NY

Aggressively prospects and generates qualified new leads that will lead to new business opportunities.

Traveled in the states of Minnesota, Iowa, Wisconsin, selling COVID related products to Hospitals, Schools, Nursing homes, Clinics, Restaurants.

As a sales manager coach sales representatives on the technical aspects of the organization’s products, and services; on marketing campaigns and sales promotions and on sales techniques, procedures, and standards that will help them achieve their sales targets.

Ranked #3 out of 30 sales and marketing representatives company-wide.

Made Presidents Club after 2nd year with the company selling over $500,000 in COVID related products.

Increased branch sales from $800,000 to over 1.9 million in sales within one year.

DATES FROM SEPTEMBER 2001-NOVEMBER-2006

BRANCH MANAGER LABOR READY- DES MOINES, IOWA

On-site manager Wells Fargo Arena, which included high-volume staffing and recruiting of up to 300 employees from cashiers, security, supervisors, managers.

Provided staff development by training in sales, marketing, branch operations, i.e. telemarketing, sales blitzes, job site visits, (cold) calls customer service payout, closing and collection calls.

Increased branch sales from $800,000 to over $2.3 million within one by operating a proficient and robust sales and marketing approach.

Contribute to the creation of leadership materials, including presentation decks, for use by the SVP Human Resources, VP Human Resources, Relationship Managers, and Director Leadership.

President Club winner with highest sales and GM percentage 3 years in a row.

Working with senior management team in support of short- and long-term business strategies. In conjunction with the Director, HR determine the major HR implications of these strategies and plot the course to enhance the business success through new and innovating HR ideas.

Act as a member of the larger IT & HR team, providing input and direction on overall HR issues and represent the views of the business lines on these issues.

Ensured compliance with employment laws via annual HR audits, training and monitoring exception reporting (i.e. violations, workers compensation, unemployment hearings.

Actively participated in community service opportunities and with charitable organizations to enhance the Labor Ready image.

Maintained and expanded customer base by counseling branch sales representatives; built rapport with key customers; and identified new customer opportunities.

EDUCATION

MARKETING UNIVERSITY OF NORTHERN IOWA

Certified in Diversity Equity Inclusion University of South Florida 2022

Certified in Mental Health & Wellness University of South Florida 2022

JULY 2023

LIFE COACH PRACTITIONER

Learning Journeys International Center of Coaching

Woodbury, MN

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