Customer Service Insurance Agent

Highly motivated individual with experience in several areas I feel I have learned knowledge and different skills sets in anything I have tried. I am detail oriented, focused and take an enormous amount of pride in any task I do small or large. I enjoy learning and understanding what my role plays in the services provided. I have a strong background in customer service, sales, supervisor positions beginning with Licensed Insurance Agent in Property and Casualty and more recently a background in the hotel hospitality industry and enjoyed it immensely. I really enjoy working with people, helping people and forming a bond with my customers I am looking for a company to grow and continue in insurance and or hospitality.

Authorized to work in the US for any employer

Work experience

Stocker

Walmart store 3274 • North Richland Hills, TX

January 2024 to Present

Responsible for daily scans of all Grocery and Consumables as well as GM merchandise to stock for day, in addition to daily maintenance zoning aisles, verifying shelf caps and inventory on sales floor. Also responsible for maintaining products stored in bins in an organized fashion verify all labels are scannable and create new or reprint labels where needed. Responsible for lifting and then stocking merchandise as well as help any customers in need of help locating products or just simply being an ear for just someone to talk to.

Customer Service Returns

AMAZON • Irving, TX

February 2022 to October 2022

Responsible for handling customer returns through fulfillment center, trained in operating system for reading and verifying customer complaints to compare with the product and condition it was received and determining if product was indeed a legitimate return and if so matching criteria needed to determine if it can be re sold or returned to original manufacturer, needed to be sent to technical support or simply donated. Quality control and safety training provided.

Wal-Mart Overnight Stocker

WAL-MART • Elgin, IL

July 2021 to October 2021

Responsible for unpacking daily truckloads of pallets and then breaking them down to separate pallets based on aisles, feature or seasonal location ranging from perishable, non-perishable or hard lines or soft than moving to sales floor after store closed to stock, top- stock and correct on hand amount for inventory or return products to bins if overstock.

Housekeeper

LA QUINTA • Steamboat Springs, CO

April 2021 to June 2021

Responsible for daily upkeep and cleaning of all common areas and hotel grounds.

Responsible for the daily printing of all housekeeping reports and cleaning of rooms for 28 rooms. Assisted in the daily needs of guests including towels and bed changes, arrival and departure procedures in addition to any general concerns or questions in regards to the guests stay.

Houskeeper

HOTEL BRISTOL • Steamboat Springs, CO

January 2021 to June 2021

Responsible for daily upkeep and cleaning of all common areas and hotel grounds.

Responsible for the daily printing of all housekeeping reports and cleaning of rooms for 28 rooms. Assisted in the daily needs of guests including towels and bed changes, arrival and departure procedures in addition to any general concerns or questions in regard to the guests stay or suggestions on local food, entertainment ect.

Self Employed Cleaner

Myself • Dallas, TX

November 2016 to June 2021

I started my own cleaning business not exactly as a plan but cleaned for a group of Dr.'s and through word of mouth, family friends, later turning into commercial building's. I have always enjoyed cleaning but it was a very good feeling to clean for an elderly person that simply cannot or a person with hoarding tendencies and see as they become less and less overwhelmed. I performed weekly, bi weekly, monthly cleaning from light to deep cleans. I also offered services for special projects like cleaning out garages, or organizing pictures, laundry, lawn work. Unfortunately Covid began to affect everything and my clientele list was not enough to survive on.

Housewife/Stay at Home Mom

N/A • Dallas, TX

January 2006 to December 2017

Focused on raising a family. Responsible for household duties, cleaning cooking, raising 4 children, participating in PTA, school functions, fundraisers carpool, Doctor Appointments. Household budget and bills

Customer Service Manager

TIM RAINE AGENCY • NATIONWIDE

April 2005 to December 2005

Responsible for maintaining customer retention while improving and training customer service team. Responsible or ensuring they were knowledgeable and thorough in policies written If needed stepped in and assisted customer service agent with client interactions. Reviewed client accounts to ensure needs are met and property properly ensured as well as model ways to improve customer service or how to multi-line. As well as Multi-lining current book of business for possible sales individually.

Customer Service Account Specialist

CHUCK HULETT AGENCY • NATIONWIDE

September 1999 to April 2005

Created one of a kind personalized experience for clients. Answered multiple phone lines for client inquiries. Sent out holiday and birthday cards for the accounts that were overseen. De-escalate any and all customer issues. Account Management, policy changes, multiline book of business, sales, and collected payments, called for late payments, commercial cold calling

Education

Some college in Human Development & Family Studies

TEXAS TECH UNIVERSITY • TECH, TEXAS, US

August 2006 to May 2010

Associate's degree

Skills

Multi-line Phone Systems (5 years)

Microsoft Office

Sales administration

Childcare

Guest services

Time management

Leadership

Bookkeeping

English

Google Suite

Hospitality

Microsoft Access

Custodial experience

Quality control

Supervising experience

Sales support

Retail management

Microsoft Powerpoint

Meeting and exceeding sales goals (2 years)

Nutrition

Supply chain

Project management

Data Entry

Warehouse experience

Cleanroom

Customer support

Phone etiquette

7 years

Cold calling

Email and phone etiquette (5 years)

Data entry

Insurance sales

Cold Calling

Pallet jack

Social work

Cleaning

Conflict management

Call center

Merchandising

Typing (5 years)

Maintenance

Grammar Experience

Sales

Fair Housing regulations

Continuous improvement

Floor care

Janitorial experience

Mentoring

Communication skills

Customer service

Front desk

Office management

Organizational skills

Medical terminology

Management

Administrative Experience (7 years)

Quality control

Bilingual

Account Management

Writing skills

Hospital experience

Office experience

Cold calling

Microsoft Outlook

Teaching

Computer skills

Mobile applications

Microsoft Excel

Word processing

Office Management

Hotel experience

Customer service skills (7 years)

Case Management

Account management

Residential cleaning

Customer service

7 years

Microsoft Word

Negotiation

21 years

Training & development

Landscaping

Commercial cleaning

Typing

Computer literacy

Windows

QuickBooks

Cash handling

Housekeeping management

Leadership

Multi-line Phone Systems

Janitorial experience

Experience with children

Certifications & licenses

Driver's License

Licenced property and casualty insurance agent

Licensed Property and Casualty insurance agent

2018

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