Customer Service Warehouse Manager
Resume:
Juan Maldonado
Warehouse Management and Customer Care
Porter, TX 77365
*************@*****.***
Professional Summary
Bilingual (English/Spanish) Warehouse Manager with 8+ years’ experience in logistics, inventory control, and customer service. Proven ability to streamline operations, cut lead times, and boost margins through smart procurement and vendor management. Skilled in team leadership, ERP systems (Sage 100), and compliance with OSHA/Hazmat standards.
Willing to relocate: Anywhere
Work Experience
Warehouse Manager/Customer Service
Beck Industrial-Houston, TX
January 2020 to Present
• Department Oversight: Managing day-to-day operations of the parts department, directing warehouse activities, and maintaining inventory accuracy.
• Procurement & Vendor Management: Coordinating with local and national vendors, obtaining quotes, negotiating lead times, creating POs, processing invoices, and ensuring cost efficiency.
• Logistics Coordination: Overseeing shipping and receiving, booking LTL carriers, and scheduling inbound/outbound deliveries.
• Customer Service & Sales Support: Assisting customers in selecting parts, providing bilingual (English/ Spanish) service, resolving issues, and working closely with the sales team to align stock levels with sales trends.
• ERP & Administrative Functions: Managing sales orders, purchase orders, material requisitions, invoicing, and reporting through Sage 100 ERP.
• Strategic Contributions: Conducting competitive pricing research, sourcing compatible products, and adjusting purchasing strategies to improve margins and reduce lead times.
• Operational Excellence: Ensuring warehouse cleanliness, safety, and maintenance, while improving operational efficiency.
Warehouse Associate
Air General-Houston, TX
December 2018 to December 2019
• Operated forklifts and warehouse equipment to load, unload, and transport cargo.
• Received, inspected, documented, and organized incoming shipments.
• Prepared, palletized, and processed cargo with accurate shipping paperwork.
• Ensured compliance with Hazmat, safety, and security regulations.
• Maintained clean, safe, and organized warehouse environment.
• Trained new staff on receiving, storage, and shipping procedures.
• Collaborated with team members to meet daily operational goals. Warehouse Associate/Delivery Driver
Advanced Bonded-Charlotte, NC
August 2017 to November 2018
• Operated forklifts, pallet jacks, and other equipment to load, unload, and transport materials.
• Received, inspected, stored, and inventoried shipments in compliance with OSHA and company standards.
• Picked and packed orders with high accuracy, including fragile and hazardous materials.
• Managed efficient delivery routes, ensuring on-time, safe, and compliant package transport.
• Maintained accurate delivery records and provided outstanding customer service.
• Performed routine vehicle inspections and upheld a clean driving record.
• Resolved delivery issues promptly to maintain customer satisfaction. Warehouse Associate
Vulcan Strength USA-Charlotte, NC
January 2017 to August 2017
• Received, inspected, and documented incoming shipments, ensuring accuracy and quality.
• Operated forklifts and equipment to transport and organize inventory per company standards.
• Picked, packed, and labeled orders with precision.
• Assisted with inventory counts and reconciled stock discrepancies.
• Maintained a clean, safe, and organized workspace to maximize efficiency.
• Collaborated with team members to meet daily operational goals.
• Trained new staff on receiving, storage, and shipping procedures. Education
High school diploma
Phillip O Berry Academy Of Tec-Charlotte, NC
2012 to 2016
High school diploma or GED
Skills
• ERP systems
• Logistics
• Warehouse management
• Inventory management
• Customer service
Languages
• Bilingual
• Spanish
Certifications and Licenses
Driver's License
Forklift Certification
May 2028
Contact this candidate