Primary Care Mental Health

SADRA MORGAN

BA (Health Services), LPN

Palm Coast, FL 32164

*********@*****.*** 386-***-****

Professional Summary

Licensed Practical Nurse with a Bachelor’s degree in Health Services Administration. Over 15 years of experience in both clinical and administrative healthcare settings. Proven ability to lead healthcare operations, optimize patient services, and coordinate access to primary care, mental health, and social support programs. Background spans primary care, urgent care, oncology, OB/GYN, public health, and college-based health centers.

Willing to relocate Authorized to work in the U.S.

Work Experience

Practice Manager (Clinical & Operations)

SMA Healthcare – Bunnell, FL & Palatka, FL

February 2024 – Present

• Manage day-to-day operations of two primary care clinics

• Lead full clinic setup, including staffing, workflow design, and compliance readiness

• Facilitate linkage to community resources for primary care, mental health, and substance abuse services

• Coordinate with cross-functional teams to ensure quality outcomes and accessibility

Insurance Navigator

UF Flagler Hospital – St. Augustine, FL

July 2023 – January 2024

• Assisted consumers with insurance enrollment through the Health Insurance Marketplace, private plans, and state programs

• Connected patients to community-based services to support healthcare access

• Represented the hospital at local community outreach events to promote available programs and coverage options

Practice Administrator

Optum Health / United Healthcare – Lake Mary, FL

January 2022 – January 2023

• Directed clinic operations, including financials, performance metrics, staffing, and training

• Maintained patient satisfaction and operational excellence through quality improvement initiatives

• Led staff meetings, coordinated with vendors, and managed community outreach

• Ensured adherence to billing processes and company policies

Practice Manager (BCU and Stetson University)

Adventist Health Centra Care – Orange City, FL

March 2020 – January 2022

• Oversaw fiscal operations, including budgeting, revenue generation, and accounts payable

• Managed recruitment, training, and evaluation of clinical and administrative personnel

• Directed urgent care operations in alignment with corporate strategy and service standards

• Supported patient experience through team rounding and feedback review

Clinic Administrator / Lead Medical Assistant

MetCare – Ormond Beach, FL

August 2002 – December 2019

• Directed day-to-day operations of a combined primary care and oncology practice

• Managed hiring, training, scheduling, and performance of staff

• Served as mentor and policy guide to new Clinic Administrators

• Handled financial reporting and administrative coordination for oncology services

• Partnered with care teams to support oncology transitions, referrals, and patient advocacy

• Lead Medical Assistant (Aug 2003 – Nov 2015):

• - Provided clinical support to physicians and physician assistants in-office and at hospital bedsides

• - Assisted with bone marrow biopsies and other in-office procedures

• - Performed vitals, EKGs, injections, phlebotomy, and patient education

• - Trained all incoming Medical Assistants and oversaw clinical onboarding

• - Authored and maintained back-office process manuals and clinical protocols

Education

Vocational Nursing – LPN

First Coast Technical College – St. Augustine, FL

January 2024 – January 2025

LPN License #5267109

Bachelor of Science in Health Services Administration

St. Petersburg College – St. Petersburg, FL

October 2013 – July 2015

Associate of Arts in General Studies

Daytona State College – Daytona Beach, FL

January 2011 – May 2013

Vocational Certificate – Medical Assisting

Daytona State College – Daytona Beach, FL

May 1999 – June 2000

Skills

Clinic & Practice Management

Budgeting & Financial Oversight

Insurance Navigation & Enrollment Support

Strategic Planning & Program Launch

Team Leadership & Staff Training

Patient Access & Resource Coordination

Community Outreach & Engagement

Mental Health (Med-Op and Medication Assistance Treatment)

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