North Carolina Social Services

Gisele Zenti

Work experience

Nov. **** - Nov. 2018

Income Maintenance Caseworker II

Henderson County Department of Social Services

**** *********** *** ***** *** Hendersonville, NC 28792

Managing and completing recertification of Medicaid cases for current recipients

Processing applications for potential Medicaid clients

Working in a county and out posted hospital environment to evaluate coverage for english and non-english speaking clients

Financial verifications, communication with employers and running online employment checks

Communication and investigation of complex state and federal program guidelines to representatives of potential and current recipients

Regular communication with financial institutions and collateral resources

Daily report analysis and updates

Evaluating and safe keeping of confidential and highly classified documents

Interviews and communication with clients/representatives by phone, internet, mail and fax and in person

Knowledge of all agency and community programs and service

Mathematical reasoning and computation

Calculate and document financial representations

Reading, analyzation, and interpretation of rules, regulations, and procedures

Operation efficiently in complex computer data bases- NCFAST, Compass, SAFE, EIS, Hospital systems

Instruction and evaluation of the work of lower level employees

Performing caseworker functions within structured time frames

Understanding and demonstration of NCFAST and the Federal Marketplace

Extensive experience in Windows environment

Adaptation of state and federal policy updates and changes

Sept. 2013-April 2016

Patient Treatment Coordinator

Peter Christensen Dental Office

128 Old Abe Rd. Lac du Flambeau, WI 54538

Schedule patient appointments

Dentrix Software experience and management

Obtain, direct and communicate with new patients, DDS, and hygiene

Register patients

Verify patient insurance benefits through online insurance company accounts

Answer and direct telephone calls

Check-In patients

Collect payments

Event Coordination

Marketing clinic to public through flyers and email campaigns

Hygiene Recall maintenance

Train employees on dental hygiene scheduling and recall

HIPAA and OSHA compliance

April 2011- April 2012

Medical Billing Clerk

Peter Christensen Health Center

129 Old Abe Rd. Lac du Flambeau, WI 54528

Monitor patient accounts and payments

Coordinate Medicaid, Medicare and private pay billing

Verify data entered by comparing with provider billings

Verify or obtain insurance coverage with insurance company or employer

Process insurance payments to patient accounts

Compile and process insurance remittances

Organize, maintain, and file patient registration and forms

Correspond with patients and insurance companies

Enter payment data in computer system and process reports

Communicate with patients to obtain necessary forms

Contact insurance companies to ensure payments

Comply with all clinic policies and procedures; federal, state, and local requirements

June 2009- April 2011

Sports Coordinator

Abinoojiiyag Center

407 Huron St. Lac du Flambeau, WI 54538

Mentor, instruct, and interact with youth daily

Schedule, recruit, and manage youth sports activities

Recruit and hire coaches and referees

Report and file all activity information

Prepare and implement orientation for new activities

Create advertising and promote activities

Collect youth information for database and reporting

Schedule, organize, and supervise youth trips

Compile equipment inventories

Purchasing of equipment and incentives

Create and file permission slips and liability waivers

Oct 2008-June 2009

Cashier

Global Cash Access

510 Old Abe Rd. Lac du Flambeau, WI 54538

Use of Excel and various computer programs to reconcile banks, prepare deposit, cash checks, complete credit card transactions, and record customer information.

Customer Service

Check cashing and credit card transactions

Preparation of Deposits

Reconciliation and verification of tills

Verification of monies from bank

Title 31 compliance and training

July 2006-Oct.2008

Activity Coordinator

Sustainable Development Project

P.O. Box 67 Lac du Flambeau, WI 54538

Prepare, recruit, promote, and handle all Sustainable Development Project Activities

Assist in preparation of grant applications and reports

Supervising Interns

Developing, Marketing, and Administering Eco-tours

Managing Tierra Madre’ Café

Ordering and Purchasing Project/Café Supplies

Lakesfest 2008 Chairperson

Hiring and Training Associates

Hiring contractors and speakers

Administered Leadership Impact Evaluations Pre/Post Testing

Implementation, Planning, Programming of Youth Leadership Summer Camps

Planned and participated in construction Lac du Flambeau Medicine Garden and Wellness Trail

Coordinated Leadership Training for Adults

Community Learning Center (CLC) Leadership Program

Education

1999-2003 Lakeland Union High School

Minocqua, WI

Math, Science, and English Honors 2003-2005

2009 Nicolet Area Technical College

Minocqua, WI

Human Services, Sociology, Philosophy

Professional Training and Certification

Wisconsin Real Estate Examination (March 2016)

HIPAA Privacy and Confidentiality Training (May 2011)

Completed Medical Terminology Course (May 2009)

Title 31 Training (Oct 2008)

ServSafe Certification (2/7/08)

Food Manager Certification (2/7/08)

Completed UW Stevens Point Entrepreneurial Training Program-Business Plan Writing (12/20/07)

Completed Step by Natural Step Sustainability Course (3/15/08)

Attended the North American Ecotourism Conference (Sept 26-28 2007) Completed UW Extension Vilas Visions Leadership Program 2006-2007 Completed Administration for Native Americans Pre-Application Grant Training (Dec 5- 7 2007)

National Council on Economic Education Annual Conference (Oct 2007)

Lifeskills Center for Leadership “Stand and Deliver” Leadership training (Sept. 2006)

Lake of the Torches Director of First Impressions Award (2003)

Volunteer experience

2000 Youth Mentoring Program Pine Ridge Indian Reservation South Dakota

References

Ashley Bauknecht 715-***-**** or 715-***-****

Kirby Petersen 715-***-****

Azael Meza 715-***-****

Nancy Jones 828-***-****

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