Project Management Process Optimization
Resume:
ABDULLAH NOUH
HALLE (SAALE), GERMANY +491********** **********@*****.***
NATIONALITY: PORTUGUESE
SUMMARY
Results-oriented leader with a proven track record of driving operational excellence and delivering data-driven solutions across multiple industries. Skilled in team leadership, process optimization, and leveraging advanced analytics tools like Python, SQL, and Tableau to enhance efficiency and customer satisfaction. Adept at managing high-pressure environments, fostering cross-functional collaboration, and implementing innovative strategies to achieve measurable results. Combines strong project management expertise with a commitment to continuous improvement and adaptability in global settings, ensuring the highest quality standards and sustainable growth.
Core Competencies
● Data Analytics: Expertise in data modeling, predictive analytics, statistical analysis, and data interpretation.
● ETL Processes: Skilled in data cleansing, transformation, and integration for advanced insights.
● Technical Proficiency: Advanced knowledge of Python, SQL, Tableau, Power BI, and Excel for data visualization.
● Process Optimization: Experienced in optimizing workflows within the chemical and petroleum sectors using tools like Aspen Plus and UniSim Design.
● Leadership: Proven track record in team management, stakeholder communication, and driving customer success.
● Collaboration: Effective in cross-functional collaboration and stakeholder alignment to achieve business goals.
Key Achievements
• Directed a 20-member team as Team Leader, achieving a 15% improvement in client satisfaction scores.
• Conducted focused training sessions, enhancing team productivity by 20%, leading to faster issue resolution and improved client satisfaction
• Delivered a reservoir analysis project for the Gulf of Mexico, identifying hydrocarbon investment opportunities and increasing exploration efficiency.
• Boosted hydrogen yield by 25% through optimization of biomass gasification processes using advanced simulations.
• Reduced CRM processing times by 30% through streamlined data management and enhanced team training.
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PROFESSIONAL EXPERIENCE
Data Analyst • Code Catalyst Solutions FZ-LLC
Dubai, UAE (01/2024 – Present)
• Analyzed complex datasets to uncover trends, patterns, and insights that drive business decisions.
• Developed and maintained dashboards and reports using tools like Tableau to visualize key metrics.
• Collaborated with cross-functional teams to identify data needs and deliver actionable solutions.
• Optimized data collection and processing methods to improve accuracy and efficiency.
• Supported strategic initiatives by providing data-driven recommendations to stakeholders.
• Managed administrative tasks, including organizing team meetings, maintaining documentation, and ensuring compliance with data governance policies.
• Coordinated with IT and other departments to ensure seamless integration of data systems and tools.
• Designed and implemented ETL processes for data cleansing, transformation, and integration, enabling advanced insights and streamlined workflows.
• Assisted in the preparation of presentations and reports for senior management and clients.
Freelancer - Private Project (03/2022 – 01-2024)
• Delivered tailored solutions for a private company, leveraging expertise in data analysis, process optimization, and stakeholder management.
• Utilized Python, SQL, and Tableau to provide actionable insights and drive data- informed decision-making.
• Supported the client in streamlining operations, enhancing efficiency, and achieving measurable results.
• Designed and implemented data-driven strategies to address specific business challenges and improve outcomes.
Team Lead • Sitel
Porsche Automobile Project • Lisbon, Portugal (07/2020 – 02/2022)
● Streamlined data processes, ensuring accurate updates to project dashboards and real- time tracking of KPIs for management reporting.
● Led quality reviews and initiated corrective actions, reducing project errors by 15%.
● Designed and presented data-driven insights and professional reports to stakeholders.
● Transformed datasets using Excel for actionable insights to support executive decision- making.
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● Facilitated cross-department communication to align objectives and enhance efficiency Teleperformance • Customer Service
Facebook Project • Lisbon, Portugal (10/2019 – 06/2020)
● Ensured quality communication through audits and adherence to service protocols.
● Supported over 100 users daily via email and calls, achieving 70% first-contact resolution.
● Leveraged CRM tools to track customer interactions and deliver tailored solutions.
● Resolved escalations effectively, achieving a 95% resolution rate for complex cases.
● Contributed to process optimization, reducing ticket volume by 15% through improved documentation.
● Suggested service enhancements based on user feedback, boosting satisfaction by 10%. Society of Exploration Geophysicists - Petroleum Engineer Evolve Program • Portugal (02/2019 – 09/2019)
● Conducted advanced reservoir analysis of the Gulf of Mexico, integrating seismic data and production metrics to identify high-value opportunities.
● Designed multidisciplinary simulations, improving recovery efficiency and optimizing resource allocation.
● Delivered economic evaluations of hydrocarbon prospects, providing actionable insights for investment decisions.
● Presented technical findings to stakeholders, translating complex data into strategic recommendations.
Education
1- Data Analysis Program - Masterschool - Germany
• Completed an intensive data analysis program focused on practical skills in Python, SQL, and Tableau.
2- Master's Degree in Chemical Engineering
University of Braganca – IPB - Portugal (2014 – 2016)
• Specialized in optimizing biomass gasification processes for hydrogen extraction.
• Conducted advanced simulations using UniSim Design to analyze synthesis gas composition, improving process efficiency.
• Thesis: Optimization of Biomass Gasification Using UniSim Design. 3- Bachelor's Degree in Petroleum Engineering
Arab Private University for Science and Technology - Syria (2009 – 2014) P a g e 4 4
• Acquired foundational knowledge in petroleum engineering, including exploration, drilling, and production processes.
• Developed technical expertise in reservoir analysis and hydrocarbon extraction techniques.
• Gained practical experience in simulation tools and methodologies used in the oil and gas industry.
Technical Skills
• Data Analytics: Python, SQL, Tableau, Matplotlib, Seaborn, Power BI, Advanced Excel.
• Process Simulation & Optimization: Aspen Plus, UniSim Design, Petrel, Eclipse, Paradigm.
• Software Proficiency: Microsoft Office Suite, Google Sheets/Docs/Slides.
• Engineering Expertise: Process control, reservoir analysis, and biomass energy systems.
• CRM Systems: Proficient in managing and updating customer information for operational efficiency.
Soft Skills
• Leadership and Team Management: Proven ability to manage and upskill teams effectively.
• Analytical Thinking: Strong problem-solving skills for complex technical and operational challenges.
• Effective Communication: Clear and concise delivery of technical and business information.
• Adaptability: Thrives in dynamic environments, handling multiple priorities efficiently.
• Continuous Improvement Mindset: Dedicated to driving innovation and optimizing workflows.
• Attention to Detail: Ensures accuracy in reporting and compliance with quality standards.
• Multicultural Collaboration: Leverages linguistic and cultural knowledge for global operations.
Languages
• English: Advanced (C1)
• Portuguese: Intermediate (B1)
• German: Basic (A2)
• Turkish: Basic (A2)
• Arabic: Native
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