Customer Service Quality Control

MARCELL HARDON

*************@*****.*** 313-***-**** Detroit, MI 48205

Professional

Summary

Dedicated and highly adaptable professional with over 5 years of experience in customer service, delivery, retail, and production environments. Proven ability to handle multiple tasks efficiently while maintaining a high level of professionalism and customer satisfaction. Skilled in troubleshooting, operations management, and working collaboratively in fast-paced settings. Looking to leverage diverse skill set in a challenging role. Skills Customer Service & Support

Technical Support & Troubleshooting

Accounts Payable & Receivable

Bookkeeping & Office Management

Claims Processing

Cold Calling & Sales Support

Manufacturing & Production

Warehouse Operations & Inventory

Management

Quality Control

Driving & Delivery Logistics

Basic Math & Typing Skills

Software Troubleshooting

Housekeeping

Work Experience Deliverer/Courier 05/2021 - Current Maple Bear Inc. Detroit, USA

Coordinate and execute timely deliveries, ensuring all packages are distributed efficiently while maintaining exceptional customer service

Adhere to company protocols and safety guidelines to ensure the safe and accurate delivery of items

Resolve customer concerns regarding delivery status or package condition with professionalism Customer Service Representative / Call Center 11/2017 - 03/2021 Concentrix Warren, USA

Managed high-volume inbound and outbound calls, providing exceptional support for customer inquiries

Assisted customers with driving directions, plan renewals, updates, cancellations, and billing inquiries, ensuring accuracy and customer satisfaction Directed emergency services requests efficiently, ensuring the prompt connection of customers to appropriate resources

Retail Sales Associate 11/2016 - 04/2017

Old Navy Roseville, USA

Delivered excellent customer service by assisting customers with inquiries and product recommendations

Managed store presentation, ensured stock levels were maintained, and processed cashier transactions in a fast-paced retail environment

Assisted in inventory control and store organization, improving store efficiency and customer satisfaction

Production Worker 02/2011 - 10/2016

The Crown Group Detroit, USA

Processed components for painting, ensuring they were prepared and ready for subsequent M

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production stages

Applied protective measures during the painting process to maintain quality control and product integrity

Worked efficiently within production timelines, contributing to the team's overall productivity and quality standards

Education High School Diploma 06/2007

Denby High School Detroit, MI

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