First Line Manager

Joel Francis-Williams

Bromley, ENG BR* *SF ***********@*****.*** +44-790*-******

Professional Summary

Motivated and adaptable professional with over 5 years of experience in logistics, healthcare equipment delivery, and frontline supervision. Proven ability to lead teams, manage operations efficiently, and deliver outstanding customer service. Adept at coordinating schedules, liaising with healthcare professionals, and ensuring high-quality service for vulnerable clients. Seeking to leverage leadership, problem-solving, and organisational skills in a dynamic role with opportunities for growth. Work Experience

First Line Manager

NRS Healthcare – London Apr 2025 – Present

• Promoted from Technician to Manager within two years due to strong leadership and reliability.

• Supervise and support a fleet of on-road technicians, resolving operational issues in real time.

• Liaise with occupational therapists and district nurses to ensure timely delivery of vital healthcare equipment, supporting hospital discharge processes.

Van Driver / Technician

NRS Healthcare – Sidcup Aug 2023 – Apr 2025

• Delivered, installed, and occasionally repaired a wide range of healthcare equipment for service users.

• Supported the local community by improving accessibility and independence for vulnerable individuals.

• Maintained high standards of safety, professionalism, and customer service. Van Driver

Movus Logistics (Getir) – Waltham Cross Jan 2022 – Aug 2023

• Transported ambient, chilled, and frozen products to stores across London using 3.5-tonne vehicles.

• Operated manual/electric pump trucks and ensured compliance with delivery windows.

• Adapted quickly to organisational change following acquisition of Weezy by Movus. Van Driver / Warehouse Operative (Supervisor)

Weezy – London Jun 2021 – Jan 2022

• Promoted to Supervisor within 3 months for reliability and leadership.

• Coordinated deliveries across London and long-distance routes (Manchester, Bristol, Brighton).

• Oversaw warehouse operations and supported staff in meeting demanding schedules. Front of House Supervisor

Everyone Active – London Mar 2020 – May 2021

• Managed daily customer service operations including memberships, health & safety, and public enquiries.

• Developed leadership and conflict-resolution skills through high-volume customer interactions. Delivery Courier

Deliveroo – London Jul 2019 – May 2021

• Delivered food orders across London with strong focus on punctuality and customer satisfaction.

• Gained extensive road experience and time-management skills. Professional Actor (Guest Role)

BBC Casualty – Swansea Mar 2017 – Apr 2017

• Cast in a featured role ('Bruno Garrido') for BBC’s long-running drama Casualty. Sales Assistant

CeX – London Jan 2016 – Jul 2016

• Handled transactions, stock organisation, and customer service in a fast-paced retail environment. Education

A Levels (AAB) – Haberdashers' Aske's Hatcham College, London 2016 – 2018 GCSEs (9 A*–C including English & Maths) – Conisborough College, London 2011 – 2016 Skills

• Leadership & Management: Team supervision, scheduling, operational support

• Customer Service: Conflict resolution, front-of-house experience, healthcare liaison

• Technical Skills: Microsoft Office Suite (Word, PowerPoint, Excel), equipment installation/repair

• Logistics & Driving: Multi-drop deliveries, long-distance driving, fleet coordination (5+ years’ experience) Certifications

Full UK Driving Licence (Cars)

Eligible to work in the UK

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