Customer Service Representative
Resume:
AZLYN EBELING
SKILLS
• Teamwork and collaboration
• Fast learner
• Customer service
• Data entry
• Critical thinking
• Call center experience
Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.
WORK HISTORY
December 2023 - Current
Service Bartender Buffalo Wild Wings, Huntington Beach, CA April 2022 - December 2023
Customer Service Representative Consumer Cellular, Oklahoma City, OK January 2019 - May 2021
Owner WestCoast Fans, Huntington Beach, CA
Reduced wait times by quickly and accurately preparing orders, delivering a seamless experience for customers.
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Collaborated with kitchen staff to ensure timely delivery of food items, improving overall guest satisfaction.
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Managed inventory levels by conducting regular stock checks and placing orders as needed, avoiding product shortages during busy periods.
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Contributed to a positive team atmosphere through clear communication and cooperation with fellow bartenders and servers.
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Consistently met or exceeded sales targets through proactive selling techniques such as offering complimentary samples or suggesting popular menu items to undecided guests.
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Responded to customer requests for products, services, and company information.
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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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• Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
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Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
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CONTACT
Huntington Beach, CA 92648
********@*****.***
Bold Profile
May 2015 - December 2018
Head Bartender Applebee's Grill + Bar, Fountain Valley, CA Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
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Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
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Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
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Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
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Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
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Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
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EDUCATION
No Degree Liberal Arts
Orange Coast College, Costa Mesa, CA
May 2013
High School Diploma
Mustang High School, Mustang, Ok
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