Assisted Living Customer Service attention to detail
Resume:
JENNIFER CROCKFORD
Alexandria, MN *****
******************@*****.***
Professional Summary
Demonstrated ability to manage daily operations in an assisted living facility, ensuring compliance with quality standards and regulations. Developed and implemented training programs for staff, enhancing customer service and operational efficiency. Engaged in community outreach initiatives to promote services, resulting in increased resident satisfaction and occupancy rates. Effectively coordinated resident care services while overseeing budget management and staffing needs. Work Experience
Licensed Assisted Living Director/Nurse Manager
PSLO Glenwood Estates-Glenwood, MN
June 2019 to Present
Responded promptly to emergency situations in accordance with established protocols. Organized social activities such as games, exercise classes, movie nights, field trips and more. Monitored daily operations of the assisted living facility to ensure quality standards are maintained. Identified areas for improvement in operational procedures and implemented changes as needed. Scheduled regular meetings with department heads to discuss staffing needs, budget concerns or other administrative issues.
Developed marketing strategies designed to increase occupancy rates at the assisted living facility. Developed training programs for staff on topics such as customer service, infection control, emergency preparedness and safety protocols.
Managed financial resources through cost control measures and budget analysis. Participated in community outreach initiatives aimed at promoting the assisted living facility's services. Analyzed data from surveys conducted among residents regarding satisfaction with services provided. Provided leadership, guidance and direction to team members in the delivery of quality care to residents. Monitored medication administration practices for accuracy and adherence to protocols. Conducted assessments of potential new residents for admission into the assisted living facility. Reviewed incident reports submitted by staff members regarding any accidents or injuries involving residents.
Maintained records for all activities related to resident care services. Assisted in resolving customer complaints or grievances in a timely manner. Developed and maintained relationships with resident families and staff. Oversaw daily operations, including staffing, scheduling, budgeting, compliance with regulations and safety standards.
Education
Associate Degree in Nursing: Nursing
Alexandria Technical College-Alexandria, MN
January 2010 to January 2010
Skills
• Budget management Facility management
• Problem-solving aptitude Organizational skills
• Written communication Human resources
• Computer skills
• Attention to detail
• Professional demeanor Employee retention strategies
• Resident care coordination Reliability
• Customer service Policy development
• Multitasking capacity Employee recruitment and hiring
• Organizational skills
• Team leadership Operations management
• Operational improvement Staff management
• Time management abilities
• Communication skills
• Leadership
Certifications and Licenses
Lpn
LALD
Driver's License
LPN
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