Customer Service Medical Billing
Resume:
Crystal Williams
**** ** **** ****, #*** Homestead, FL 33035 786-***-**** ***********@*****.***
PROFESSIONAL PROFILE
Customer service oriented professional backed by 4+ years of retail experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.
Academic Honors Recognition / Honor Roll.
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
Customer service skills necessary to communicate effectively with patients and healthcare providers.
Effective problem-solver and decision-maker, able to assess situations and identify solutions.
Strong time management skills with ability to establish priorities to meet timelines.
Communication Platforms – Zoom, Skype, MS Teams.
Microsoft Office Applications – Word, Excel, Outlook, PowerPoint Type 25 WPM with 10-key data entry skills.
KEY QUALIFICATIONS
Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs
Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers
Electronic Health Records (EHR) Electronic Medical Records (EMR)
Managed Care (HMO PPO POS) Workers Compensation Insurance Verification Insurance Claim Processing
CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)
EDUCATION
Ultimate Medical Academy Diploma – Medical Billing and Coding, 2024
Florida Career College Certificate of Completion – Office System Technology, 2007
WORK EXPERIENCE
Ultimate Medical Academy – Homestead, FL 08/2023 – 06/2024
Full Time Student
Remained self-directed, motivated, and accountable for personal actions.
Came prepared for class and completed assignments on time.
Navigated new technology, utilized available resources, and set realistic expectations.
Milam’s Market – Miami, FL 08/2022 – 06/2023
Retail Cashier / Customer Service
Trained new team members, took inventory, and delegated tasks.
Served as direct point of contact and delivered excellent customer service with a positive attitude.
Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized.
Worked as part of a team and interacted with diverse customers and staff members.
Nordstrom Rack – Kendall Drive, FL 06/2021 – 08/2022
Retail Sales Associate / Customer Service
Interacted with customers, sold and upsold merchandise, answered questions regarding products, recommended, selected, and helped locate best product to match customer needs, and handled final sale.
Trained new employees, took inventory, scanned items using mobile device, and organized and stocked merchandise.
Provided efficient and courteous customer service.
Worked in a positive, respectful, and team-oriented manner and interacted with diverse customers and staff.
Panera Bread – Miami, FL 03/2019 – 06/2021
Cashier / Customer Service
Provided training, opened and closed the restaurant, answered inbound phone calls, and monitored online orders.
Offered fast and friendly service, took orders, operated cash register, scanned merchandise, accepted payments, and maintained the overall appearance and cleanliness of work area.
Accounted for cash drawer at end of shift.
Provided customer service at curbside pickup.
Worked as part of a team and interacted with diverse customers and staff members.
Followed policies as they related to customer confidentiality.
Nordstrom Rack – Coral Gables, FL 06/2017 – 02/2019
Retail Sales Associate / Customer Service
Provided excellent customer service with active listening to determine customer needs.
Interacted with customers, took inventory, stocked merchandise, and maintained clean and organized environment.
Worked effectively in a team-oriented environment to provide quality customer service.
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