Human Resource Assistant

Jacquiline Terry

Oxon Hill, MD *****

Phone: 202-***-****

Email: *************@*****.***

EMPLOYMENT:

Home School Instructor

Self-Employed – Atlanta, Georgia (2022-2024)

Educated elementary-age students with individualized methods of learning specific to the students’ academic progress

Designed and delivered lessons in spelling, writing, mathematics, and the elements of the great outdoors

Office Coordinator

T&T Dow Company – Washington, DC (2013-2021)

Maintained the director’s schedule and travel arrangements

Answered telephone calls with attention to clients' requests

Greeted customers in person with a diplomatic demeanor

Prepared legal documents with professional writing skills for review and signature

Managed regulatory compliance and reporting tasks required by state and federal governments

Executive Secretary

National Association of Letter Carriers - Washington, DC (2001-2010)

Processed new employee onboarding documents such as: I9 form; sexual harassment literature; health, dental, and vision insurances; life insurance; and annuity plans

Updated and maintained employees’ personnel and medical files

Assisted families of deceased employees with processing death claims and insurance beneficiary designee information

Familiarity with federal and state laws in the human resource arena

Compiled and reported employee statistics (gender, race, occupations/trades, salaries) for compliance with federal government reporting regulations

Reviewed and tallied expense report receipts for submission to the finance department and reimbursement to the Vice President’s office

Coordinated travel arrangements, ensuring seamless logistics for business trips

Word Processor/Receptionist

U.S. Congress – The Honorable Steny H. Hoyer - Washington, DC (1997-2000)

Managed calls from Members of the US Senate, US Congress, and Congressional offices, as well as constituents, ensuring prompt and courteous responses to inquiries

Typed and mailed mass correspondence daily, maintaining accuracy and efficiency

Opened and distributed incoming mail to designated staff members depending on the subject matter

Liaised with the Architect of the Capitol’s office to facilitate the flying of US flags over the US Capitol building to commemorate constituents’ significant achievements

Other duties as assigned

Education:

Prince George’s Community College – Largo, MD

Major: Business Management

Skills:

Microsoft Office Suite (Word, Excel, PowerPoint)

Google Workspace

Advanced Internet Search Engine Utilization

Excellent Communication talents

Outstanding customer service skills

Front Desk Management, including Customer Conflict Resolution

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