Quality Assurance Project Management
Resume:
CV Mbali Mdlalose
EDUCATION
Matriculated ****
Degree Completed 2010 Institution: University of Kwazulu Natal\Bachelor of Public Administration (Major HR)
Debt collector Consultant
Dr Lindiwe Dental Practice - Kagiso,Roodepoort (March 2021 - April 2024) Medical Aid administration & Medical scheme authorisations Analysing work systems
Negotiating better payment plans of medical aid outstanding debts Implementing payment strategies to boost better sales & payment plans Organise & keep track of outstanding debt accounts Contact debtor regarding their payment status(telephonic & e-mail correspondence) Assist in negotiating payments & payment plans
Assisting with drafting payment plans & issuing of early notice letters Liaising with assigned debt collectors/lawyers for overdue unpaid debts. Handle client questions & complaints
Organise filing and invoicing
Assist in managing monthly medical equipment purchases. HR Administrator
Transnet Jhb (July 2017 - February 2021)
Support HR department in employee onboarding and maintaining personnel records Daily Administration
Compilation of Inter-departmental reports & Monthly reporting Attract,develop and retain staff (The-end to end people process) Recruitment of learners for SETA learnerships
Project Management of Learnerships
Monitoring of POE assessments
Monitor learning methodologies and assist responsible Facilitator with learning outcomes
Ensuring training & development of learners to meet SETA requirements Administration of the integrated performance management process Payroll Administration
Contract management
Female
Tel: (069-***-****
Languages: Isizulu, English &
Sesotho.
(Code B) Valid Driver's Licence
*****.*********@*****.***
Project management of Audit to ensure BBBEE Compliance(Collaboration with other departments to ensure seamless results)
WSP/ATR submissions.
Facilitator/Recruiter/Training Officer
Education Lulab/Godisang 6 month project (January 2016 - June 2016) Youth Development & Youth Care Project
Facilitate & Train Educational Work Readiness programmes & project Recruitment on behalf of main client (Dischem)
Act as a mentor to job applicants, provide ongoing support and training. Call Centre Performance Coach/Continuous improvement/Soft skills & Quality Assurance Trainer
AllLife Life Insurance Call centre (February 2013 - March 2014) Product training & Development of Call centre agents Maintaining quality assurance standards within the department Minimise risk through process compliance
Identify risks through analysing sales department & Quality Assurance department. REFERENCES
Lindiwe Tlholoe Dental Practice Roodepoort 083******* Miss Khumalo HR at Transnet Freight Rail 071******* Mrs Janice Manager Lulaway 076*******
Andrew Hayward All Life Insurance Senior
employee engagement Officer
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