Client Support Call Center product tester
Resume:
Beth Miller
Administrative Assistant Client Support Specialist Telecommunications
Manager
PROFESSIONAL SUMMARY
Seasoned administrative and telecommunications professional with 10+ years of success in office management, client support, and call center operations. Proven leader in team supervision and workflow coordination. Skilled in implementing customer service best practices, training staff, and maintaining smooth communication systems to optimize business performance and client satisfaction. PROFESSIONAL EXPERIENCE
Client Support Specialist / Admin Assistant / Office Manager Market Search Inc. – Fort Wayne, IN
Sept 2016 – May 2022
• Managed call center team schedules and led staff training on customer handling and administrative procedures.
• Oversaw CRM system usage, maintained client databases, and coordinated appointment scheduling.
• Handled sensitive client communications and ensured operational flow across all departments.
Telecommunications Services Manager / Client Relations Sales Giant – Fort Wayne, IN
May 2022 – Aug 2023
• Supervised daily customer support operations, responding to high- volume client inquiries.
• Led data entry, documentation, and reporting for team performance and service requests.
• Implemented communication protocols that improved customer satisfaction and efficiency.
Direct Support Provider
Bethesda Lutheran Communities – Fort Wayne, IN
Nov 2013 – Jul 2016
• Provided care and support for individuals with developmental disabilities in residential settings.
• Managed records, coordinated routines, and ensured safety in compliance with care plans.
Optician / Customer Service Representative
Eyemart Express – Fort Wayne, IN
Apr 2013 – Nov 2013
• Delivered personalized service assisting customers with frame and lens selections.
• Managed POS systems, inventory, and appointment scheduling in a fast- paced retail setting.
Sales Representative / Appointment Coordinator
CONTACT
************@***.***
Fort Wayne, IN
CORE COMPETENCIES
Administrative Management
Team Leadership & Training
Client Support & Retention
Telecommunications Operations
CRM & Data Systems
Microsoft Office Suite
Scheduling & Calendar Management
Call Center Operations
Multitasking & Problem Solving
Professional Communication
Rainbow Air Cleaning Company – Fort Wayne, IN
Mar 2010 – Apr 2013
• Conducted in-home consultations, scheduled service calls, and generated qualified leads.
• Collaborated with team on territory management and customer satisfaction follow-ups.
EDUCATION
Medical Assistant Training Program
Ross Medical Education Center – Fort Wayne, IN
Completed Training Program
Completed comprehensive medical assistant coursework; currently seeking hands-on experience in the healthcare field.
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