Data Entry Business Operations
Resume:
EMELDA MUMBA, MA
*******.*****@*****.***
https://www.linkedin.com/in/emelda-chabuka-08458011a/ EXECUTIVE SUMMARY & OBJECTIVES
Highly organized and results-driven professional with a versatile background spanning both non-profit and private sectors. Seeking to leverage expertise in administrative coordination, program support, and client/human services. Proven expertise in streamlining workflows, tracking performance metrics, coordinating cross-functional teams, business operations, and change management. STRENGTHS AND COMPETENCIES
● Comfortable Managing Multiple Initiatives while engaging stakeholders and gaining partnerships with peers
● Candid Communicator embracing discomfort, shows empathy, and open to learning from individuals at all levels
● Expertly Skilled with MS Office Suite, Windows, Google Workspace, Diversalink, Trello, Squarespace, and various tools and platforms CAREER JOURNEY
IMPACT 46 Inc
INTAKE AND UTILITIES SPECIALIST (JAN 2024 – PRESENT) Triage and assign all incoming inquiries promptly and efficiently transfer completed files to the designated staff o Planning and coordinating stakeholder consultations and events, ensuring compliance with guidelines. o Supporting root cause analytic and oversee data entry, task tracking, and performance reporting to support internal accountability.
o Developer of monthly comprehensive market profiles emphasizing demographics, subscriber behavior, and competitive impact INTERMOUNTAIND FAIR HOUSING COUNCIL
CASE MANAGER AND INTAKE SPECIALIST (JUN 2022 – JUN 2023) Implemented an efficient client data management system, reducing errors and ensuring accuracy in recording client information and referrals o Facilitated access to community resources for intakes, supporting 100+ clients, resulting in a 25% increase in successful resource utilization o Played a pivotal role in tenant eviction cases by providing housing/rental assistance and legal aid resources, assisting 50+ families to secure stable housing
o Implemented an efficient client data management system, reducing errors and ensuring accuracy in recording client information and referrals HEADSTART EARLY LEARNING CENTER
POLICY COUNCIL MEMBER (JAN 2021 – OCT 2021)
Actively contributed to policy council discussions and decisions, fostering increased parent involvement and program enrollment o Played a vital role in budget planning and personnel policy decisions and ensuring efficient resource utilization o Created opportunities to collect and utilize parent feedback to shape policies and practices o Contributed to election procedures and provided recommendations on delegate agencies, aiming to improve customer service by selecting partners aligned with service excellence and customer satisfaction ZACOBIA ENTERPRISE
ENTREPRENEUR (AUG 2017 – SEP 2019)
Small privately run start-up business in events photography and car rental services o Created and developed a strong social media presence, generating new leads and strengthening brand identity o Ensured meticulous ledger maintenance and bookkeeping for accurate financial records o Maintained customer satisfaction expectations with the ability to organize workload and processes TRIDENT COLLEGE
SCHOOL ADMINISTRATOR (FEB JAN 2014 – NOV 2016)
Managed daily operations to ensure seamless customer service delivery, fostering enhanced efficiency and streamlined coordination between departments
o Planned and executed successful events, displaying an aptitude for organizing and facilitating engaging customer-oriented activities o Collaborated with diverse clientele, highlighting an inclusive and empathetic approach to client interactions o Excelled in multitasking and overseeing a demanding workload within a fast-paced environment, effectively managing multiple projects concurrently while exceeding customer expectations EDUCATION
Master of Arts, Public Administration, Portsmouth University Postgraduate Certificate, International Business, Greenwich University Bachelor of Arts, Business, Greenwich University
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