Customer Service Data Analytics

ONYESO GODSON CHIMA

Mobile: 845-***-**** Email: *************@*****.***

Address: * ******** *****, ***********, ** 10923

PROFESSIONAL SUMMARY

Dynamic and detail-oriented professional with 8+ years of progressive experience in customer service excellence, operational coordination, and data analytics. Proven expertise in streamlining complex processes, managing multi-faceted documentation systems, and delivering exceptional client experiences. Currently advancing analytical capabilities while leveraging extensive background in customer-focused service delivery. Demonstrates strong problem-solving abilities, technical proficiency, and unwavering commitment to operational excellence in high-pressure environments. CORE COMPETENCIES

Customer Excellence: Active listening, empathetic communication, needs assessment, relationship building

Data Analytics: Dashboard creation, performance metrics tracking, workflow optimization, data visualization

Process Coordination: Scheduling systems, resource allocation, documentation management, compliance assurance

Technical Proficiency: Advanced Excel, database management, scheduling platforms, reporting systems

Communication Skills: Professional correspondence, client consultation, cross- functional collaboration

Project Management: Multi-tasking, prioritization, deadline management, quality control

PROFESSIONAL EXPERIENCE

DATA ANALYTICS TRAINEE/INTERN WELUP DIGITAL

January 2025 - Present

Design and implement visual dashboards to monitor key performance indicators and identify service improvement opportunities

Apply advanced analytical skills to optimize workflow processes, resulting in enhanced operational efficiency across departments Develop streamlined data management processes ensuring 99% accuracy in client information systems

Utilize technical expertise to enhance scheduling systems and improve resource allocation strategies

Collaborate with teams to translate complex data insights into actionable business recommendations

PROFILER PATHFINDERS INTERNATIONAL LIMITED

October 2017 - January 2025

Coordinated comprehensive travel documentation services for diverse international clientele, ensuring seamless compliance with complex regulatory requirements

Revolutionized verification processes, achieving 25% reduction in processing time while significantly enhancing customer satisfaction scores Developed and maintained sophisticated tracking systems that eliminated documentation delays and improved service reliability Managed multiple concurrent client requests with exceptional attention to detail, maintaining 100% accuracy rate

Provided expert consultation on complex documentation requirements, delivering clear guidance and building lasting client relationships SALESPERSON SWISSGARDE HERBAL OPTION

February 2016 - October 2017

Delivered personalized customer service to clients with diverse health needs, demonstrating deep product knowledge and empathetic communication Achieved 20% increase in customer retention through implementation of strategic follow-up procedures and relationship-building initiatives Conducted comprehensive needs assessments to provide tailored product recommendations, resulting in high customer satisfaction Maintained detailed client records ensuring consistent service delivery and fostering long-term customer loyalty

Exceeded sales targets through consultative selling approach and commitment to customer wellness

HUMAN RESOURCE OFFICER INTERNATIONAL LIFT & ELEVATOR CO. LTD

2014 - February 2016

Coordinated strategic staff scheduling and resource allocation, maximizing operational efficiency and team productivity

Developed innovative automated reporting templates that eliminated 12 hours of weekly manual work while improving data accuracy by 30% Successfully managed multiple priorities in fast-paced environment while maintaining high-quality service standards

Demonstrated exceptional interpersonal skills in addressing staff inquiries, resolving conflicts, and supporting team development Maintained comprehensive personnel records in full compliance with regulatory requirements

EDUCATION

Bachelor of Technology (B.Tech) - Operations Research Federal University of Technology, Yola, Adamawa State 2004-2009 CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

Data Analytics Certification - Welup Digital Academy March 2025 P-Sense Executive Certification - Poise Graduate Finishing School 2016 PROFESSIONAL STRENGTHS & ACHIEVEMENTS

Customer-Centric Excellence:

Consistently maintained high customer satisfaction rates through empathetic service delivery

Successfully served vulnerable populations with patience and understanding Built lasting client relationships resulting in 20% retention increase Process Innovation:

Reduced documentation processing time by 25% through system optimization Eliminated 12+ hours of weekly manual work through automation initiatives Maintained 99%+ accuracy rate across all data management responsibilities Leadership & Collaboration:

Proven ability to remain calm and efficient under pressure Exceptional time management and prioritization capabilities Strong track record of cross-functional team collaboration ADDITIONAL QUALIFICATIONS

Multilingual Communication: Effective in diverse cultural environments Regulatory Compliance: Extensive experience with documentation standards Technology Adaptation: Quick learner of new systems and platforms Quality Assurance: Meticulous attention to detail in all deliverables Professional references available upon request

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