Office Coordinator Front Desk
Resume:
Kelly Lambert
Toledo, OH *****
*************@*****.***
Professional Summary
Meticulous attention to detail, resourceful, professional and mature, strong interpersonal skills, results- oriented, time
management, dedicated team player, self-directed.
Authorized to work in the US for any employer
Work Experience
Front Office Coordinator
Precision Orthodontics-Toledo, OH
January 2025 to Present
• Managed front desk operations, including greeting visitors, answering phone calls, and directing inquiries to appropriate staff members
• Maintained a professional and welcoming reception area, ensuring a positive first impression for all guests
• Handled incoming and outgoing mail distribution in a timely manner
• Managed office supplies inventory by monitoring stock levels and placing orders when necessary
• Provided exceptional customer service by addressing inquiries or concerns from patients in a prompt and courteous manner
• Leveraged strong organizational skills to prioritize tasks effectively amidst competing demands; consistently met deadlines without compromising quality of work Certified Flagger
Wright Traffic Control-Elyria, OH
June 2022 to January 2025
Certified Flagger. Responsible for traffic control and proper safety of all pedestrians, vehicles, other workers in a work construction zone. Set up daily of warning signs of road work/road closure and rerouting traffic to ensure safety to all involved.
Quality Control Inspector
Webasto Convertibles USA-Toledo, OH
January 2021 to January 2022
Responsible for final inspection of all vehicle parts related to the Power Top shipped from our facility in Plymouth, MI to TNAP for the Jeep Wrangler production line. Responsible for training, providing direction/ guidance for new employees at our facility in Toledo, OH. Community Resource Advisor
United Way-Toledo, OH
June 2018 to December 2019
Provide referral and information services to callers who dial 211 for assistance within Lucas, Wood and Ottawa counties in Ohio. Active listening with guidance/problem solving skills. Handle stressful situations with confidence and calmness.
Participate in community awareness events and fund raisers. Patient Connection Specialist
Mercy Health-Toledo, OH
December 2017 to May 2018
Obtain pre-certification authorization for testing, procedures, medications and any other services that are deemed necessary. Collects and or initiates required information for the pre-certification/ authorization to ensure services meet medical necessity. Accurately document payer response, authorization number, date for further review and contact information.
Schedules patient for the physician practice appointments. Meets the needs of the patient, including pending RX refills, sending messages to the clinical staff, transferring to clinical resources, and coordinating with hospital ancillary scheduling.
Pre-register patients including insurance eligibility prior to appointment. Completes insurance verification and eligibility.
Additional support to revenue cycle operations with manual registration and charge entry functions. Obtain an update patient demographics, insurance information and other required information. Communicates patient liabilities based on provider services and/or previous balances. Collect patient due balances.
Patient Service Representative
Midwest Eye Consultants-Toledo, OH
September 2016 to December 2017
Greet patients, make appointments, check in/check out duties, answer multi-phone lines, prepare charts and obtain authorizations, electronic billing.
Quality Assurance Manager
Erie Construction-Toledo, OH
February 2015 to August 2016
In direct contact with both current and past customers by phone and computer to assure complete satisfaction with their home improvement project(s). In charge of company accountability and follow up of customer issues. Keeping the consumer pleased and promoting return business.
Education
Certification in Traffic Control
American Traffic Safety Services Association
June 2023 to June 2027
High School Diploma
Monroe High School-Monroe, MI
Skills
• Triage
• Supervising experience
• Debits & credits
• Warehouse experience
• Medical Records
• EMR Systems
• Data collection
• HIPAA
• Clerical experience
• Computer skills
• Hospital experience
• Social media management
• Manufacturing
• Hospitality
• Typing
• Medical Terminology
• Insurance Verification (10+ years)
• Quality Inspection
• Quality assurance
• Phone etiquette
• Medical Billing
• Account management
• Photography
• Leadership
• Documentation review
• Cash handling
• Cash register
• EMR systems
• Sales
• Data Entry
• Quality control
• Medical Receptionist
• Customer service
• Medical Scheduling (10+ years)
• Management
• Hospital Experience
• Epic
• Databases
• Writing skills
• Medical records
• Organizational skills
• Medical terminology
• Public relations
• Front desk
• Microsoft Office
• RECEPTIONIST (10+ years)
• Multi-line Phone Systems
Certifications and Licenses
Driver's License
OSHA 10
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