Customer Support Intake Specialist

Lavetra D Nunn

Indianapolis, Indiana ***** - 317-***-**** - ********@*****.***

Summary

Dynamic professional with over a decade of experience in healthcare and claims analysis. Proven track record in delivering exceptional customer support and resolving complex inquiries efficiently. Adept at leveraging strong interpersonal skills to foster positive relationships and facilitate effective communication. Seeking to contribute to a forward-thinking organization where I can utilize my expertise in navigating healthcare processes and enhancing customer satisfaction.

Skills

Strong interpersonal and communication skills

Proficient in Microsoft Office and Windows

Analyzing data/Evaluating information

Conflict resolution

Empathy in customer interactions

Customer support/Problem resolution

Experience

Damar Staffing/ Elevance Health September 2024 to Current

Informal Caregiver Guide (Remote)

Indianapolis, IN

Responsible for providing support for informal caregivers in the Indiana Pathways to Aging program

Servicing Hoosiers 60 and over who receive Medicaid and/or Medicare benefits

Function as a reliable consultant and educator regarding healthcare inquiries

Facilitate connections to resources and support networks

Personal Family Caregiver March 2021 to December 2024

Indianapolis, IN

Managed medication

Coordinated doctor’s appointments

Prepared meals and assisted with feeding

Provided companionship and emotional support

Demonstrated patience and understanding while assisting with personal hygiene

IU Health March 2022 to September 2024

Intake Specialist (Remote)

Indianapolis, IN

Responsible for taking inbound calls from patients, insurance companies and medical facilities seeking price estimates for medical procedures, tests and office visits

Accurately obtain patients personal details ensuring the accuracy and validity of the information

Obtain complete intake data required to process price estimates using defined departmental processes

Protect and maintain the confidentiality of all patient health information

Rose International/ United Health June 2021 to December 2021

Member Service Advocate (Remote)

Indianapolis, IN

Respond to inbound calls from current and prospective members regarding questions related to the Indiana Hoosiers Care Connect program

Provide personalized support and guidance to help members navigate through the complexities of the healthcare system

Schedule appointments and/or transportation to physician’s office and/or pharmacy

Access and investigate medical and pharmacy claims

Accurately provide benefit and claim information

Follow standard Indiana Medicaid guidelines

International Medical Group Inc. April 2011 to September 2020

Claim Analyst (Remote)

Indianapolis, IN

Reviewed coverage determinations investigated and evaluated claims and negotiated settlements

Gathered proper documentation and data to prepare claims for submission

Followed all company procedures to keep data confidential

Analyzed first reports of loss and underlying file material to determine if claim was suspect

Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures

Education and Training

Martin University May 2017

Bachelor of Science: Business Administration

Indianapolis, IN

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