Front-End Team Leader
Resume:
CASANDRA
PRESSLEY
C
P Florence, SC *****,
*************@*****.***
PROFESSIONAL SUMMARY
Performance-oriented retail professional offering motivational leadership skills and strong team-building abilities. Handles fast-paced, front-end work with decisive approach based on solid experience. Satisfy and delight customers by establishing and enforcing service-focused policies.
SKILLS
• Complaint resolution • Problem-solving skills • Exceptional time management
• Adaptability and Flexibility • Critical Thinking Skills • Team leadership
• Time management • Inventory management • Task delegation EXPERIENCE
Front End Team Leader June 2024 - Current
Walmart Florence, South Carolina
• Assigned and monitored daily tasks for the front-end team members.
• Coached team members on coding standards and best practices.
• Resolved production issues in a timely manner while adhering to deadlines.
• Conducted regular meetings with the team to discuss progress on current projects.
• Troubleshooted complex problems related to front-end applications.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Delegated work to employees based on shift requirements, individual strengths.
• Handled escalated customer service issues to provide satisfactory resolutions for all parties involved. Service Advisor/BDC Manager January 2023 - June 2024 Patriot Chevrolet Buick GMC Darlington, SC
• Interact with customers, listen to their questions and concerns and provide timely responses.
• Educate clients about the company's products, services and offers.
• Schedule appointments, take orders, monitor service progress, calculate charges and process payments.
• Review customer accounts and report changes to internal staff.
• Manage complaints, returns and resolve customer grievances.
• Serve as a link between customers and different departments in the organization.
• Provided accurate estimates of repair costs, labor times and parts prices to customers.
• Assisted with scheduling appointments for service work to be performed. Parts Sales Manager August 2010 - January 2023
AutoZone Parts, Inc Kingstree, SC
•. Assisting customers with finding the right parts.
• Installing batteries and headlight bulbs.
• Receive payment by cash, credit cards, vouchers, or automatic debits.
• Commercial driver Deliver parts.
• Developed relationships with suppliers to ensure competitive pricing and timely delivery of parts.
• Conducted regular audits of inventory to ensure accuracy in stock levels and pricing.
• Resolved customer complaints regarding part quality or availability professionally and effectively.
• Coordinated with service technicians to ensure timely delivery of necessary parts for repairs.
• Processed returns and exchanges of defective or incorrect parts in timely manner.
• Oversaw daily operations of parts department, including ordering, stocking, and sales.
• Resolved faulty product complaints with replacement and return policies. Process/Packer Associate March 2005 - May 2013
QVC Distribution Center Florence, South Carolina
• Organized packages according to size, weight, destination, or type of product using hand-held scanners.
• Prepared orders for shipment by selecting proper containers and packing material.
• Maintained a clean and safe work environment at all times by adhering to company policies and regulations.
• Transported finished goods from production area to loading dock for shipment.
• Managed multiple tasks simultaneously while maintaining attention to detail. Worked safely in fast-paced environment to handle packaging needs, tend to equipment and keep up with housekeeping requirements.
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• Utilized various hand tools for manual assembly of packages or fixing minor issues with machinery.
• Minimized risk of transport errors with accurate labeling.
• Used hand tools and equipment to distribute materials into containers. EDUCATION
High School Diploma June 2000
Kingstree High School, Kingstree, SC
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