Project Manager Management

Craig W. Shaw 214-***-**** (Cell) • *****.****@***.*** • LinkedIn Profile

Senior-Level Project Manager

Orchestrating Complex Initiatives, Driving Technological Innovation and Optimizing Business Performance

Highly accomplished and extensively qualified project manager with over 20 years of technical expertise and broad managerial acumen. Offers proven leadership in business process reengineering, along with developing and deploying mainframe applications, web services, and e-business solutions. Skilled in overseeing multiple projects involving cross-functional teams across various disciplines. Program management experience includes leading PMOs for major IBM clients and overseeing business and clinical systems integration initiatives.

Technical Proficiencies

Project Domain:

Complex & Troubled Projects Management, Risk Mitigation & Management, Team Leadership (Matrixed/Cross-Functional), Application Design, Development, Testing, Enterprise Integration (EI), Service Oriented Architecture (SOA), Enterprise Services Bus (ESB)

Project Management:

Schedule Creation & Implementation, Critical Path Identification, Earned Value Determination, Financial Management, Forecasting, Resource Management, Staffing, Executive Level Reporting, SDLC, Agile

Development & Productivity Tools:

Microsoft Project, Clarity Project Workbench, Microsoft Word, Excel, PowerPoint, Visio, Primavera, Rational Tools (RPM), Vibe, ServiceNow (PM Module, Planning Console, WBS Templates, Resource Allocation, Risk & Issues, Spreadsheet Imports, etc.)

Executive Career Progression

CHRISTUS Health, Irving, TX 2014 –2024 Sr. IS Project Manager Business Financial Services

Spearheaded 15 high-impact projects, including 3M 360 for EPIC Converge, IS stream for Infor HR/Payroll and Workforce Management (WFM), LRS upgrade, CBORD Cafeteria upgrade, and Ormed to Harmony archiving, driving a 20% boost in operational efficiency and slashing system downtime by 10%.

Orchestrated cross-functional teams and optimized stakeholder communication across five departments, executive leadership, and 30 third-party vendors, aligning strategic objectives and achieving an exceptional 95% stakeholder satisfaction rate.

Implemented robust risk management strategies, preemptively identifying and mitigating project risks, resulting in a 20% reduction in potential delays and a 20% increase in overall operational efficiency.

Spearheaded process improvement initiatives for Business Financial Services, implementing cutting-edge automation that enhanced accuracy by 30% and slashed operational costs by 20%, revolutionizing financial workflows across the department.

Strategically managed project budgets up to $4 million, maintaining costs within 10% of projections and delivering comprehensive financial reports to stakeholders, ensuring optimal fiscal stewardship.

Guaranteed 100% compliance with industry standards, regulations, and internal governance policies during 30 financial system implementations and upgrades, effectively mitigating regulatory risk.

Leveraged advanced project management tools, including MS Project, SharePoint, ServiceNow, Excel, MS Word, and PowerPoint, to streamline tracking and reporting for 44 projects, resulting in a 40% surge in transparency and cross-team collaboration.

Queen Associates, Charlotte, NC 2012 – 2014 Contractor Project Manager for Catawba County Medical Center (CVMC)

Orchestrated timely Clinical Systems Implementation, securing successful Stage 1 Meaningful Use Attestation, elevating the hospital's technological capabilities and compliance.

Strategically managed integration of multiple 3rd Party clinical applications with Meditech 6.07 implementation, ensuring seamless interoperability and enhanced patient care delivery.

Oversaw integration of critical applications, including Dr. First, GE Monitors, Intelligent Medical Objects (IMO), M*Modal Fluency Direct (for P-doc), Iatritrac, Troy Printing, Patient Portal with CCD, Muse 8, Safety Advisor, and MicroMedex.

Served as Meaningful Use Criteria Coordinator for Problem List, driving compliance and optimizing clinical documentation processes.

Led Meditech 6.07 "Go-Live" as Command Center Incident Commander, ensuring a smooth transition and minimal disruption to hospital operations.

Queen Associates continued…

Executed projects for a 250-bed not-for-profit community medical center, balancing advanced technology integration with cost-effective healthcare delivery.

Leveraged diverse project management tools, including Vibe, AtTask, MS Project, Excel, Word, and PowerPoint, to streamline operations and enhance project visibility.

ZEROCHAOS, Greenville, SC 2010 –2011 Contractor Project Manager for IBM Insurance Outsourcing Service (IIOS)

Spearheaded multiple high-stakes projects for IIOS's largest clients, driving operational excellence and client satisfaction.

Expertly managed diverse project portfolios, including time and materials and fixed price engagements, ensuring optimal resource allocation and profitability.

Orchestrated cross-functional work teams across onshore and offshore locations, fostering seamless collaboration and maximizing productivity.

Implemented 100% remote project management, leveraging cutting-edge digital tools to maintain efficiency and effective communication.

Adhered rigorously to IBM's Worldwide Project Management Methodology (WWPMM) and proprietary SDLC, ensuring consistent quality and process alignment.

Utilized advanced project management tools, including Rational Suite, MS Project, Excel, Word, PowerPoint, and Rational Portfolio Manager, to streamline operations and enhance project visibility.

IBM Global Services, Dallas, TX 1997 – 2009 Executive Project Manager

Led large-scale, high-profile engagements, consistently achieving targeted profit levels and high customer satisfaction.

Managed diverse projects ranging from $5 million to $45 million across various industries.

Consistently received "A" ratings from the IBM Project Management Review Team.

Key Projects:

$5 million SOA integration program for automotive company

$8 million role-based workstation frameworks project for credit card bank

$5.4 million HIPAA EAI infrastructure project for health insurance company

$4 million project for State of Oklahoma Workers' Compensation Court, turned troubled project around and completed six weeks ahead of schedule and 50% under budget

$45M Y2K remediation program for international Oil and Gas Company

Skills Demonstrated:

Multi-stream project management

Cross-functional team leadership (teams of 15-80 people)

On/offshore resource management

Troubled project turnaround

Enterprise program management office development

Diverse industry experience: automotive, banking, healthcare, government, transportation, oil & gas

Education

MBA – Information Systems, University of North Texas, Denton, TX

BBA – Economics, University of Texas at Arlington, Arlington, TX

Adjunct Professor, University of North Texas, Denton, TX

Certifications

Project Management Professional (PMP), Certificate #12985 Held for 24 years (expired)

IBM Certified Project Executive (former)

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