Customer Service Fast-Paced

Cheryl Nidoy

Tampa, FL 907-***-**** ***********@*****.***

Professional Summary

Seven years of experience in high-volume restaurants, international casinos, and upscale hotels in the Washington, DC area. Skilled in crafting exceptional guest experiences through expert cocktail preparation, efficient table service, and warm, professional hospitality. Proven ability to thrive under pressure while maintaining speed, accuracy, and a positive attitude. Strong in upselling techniques, operating POS systems, and multitasking in dynamic environments. Passionate about creating memorable service that encourages guest loyalty and satisfaction.

Key Skills

●Multitasking in fast-paced environments

●Reliable

●Team Leadership

●Shift Support

●Attention to detail

●Punctual and reliable

●Excellent interpersonal communication

●Guest satisfaction focus

●Conflict resolution

●Knowledge of beer, wine, and spirits

●Speed and accuracy in drink preparation

Education

PerScholas Remote Boot-Camp CompTIA A+, Google + December 2024 - April 2025 Aveda Arts & Sciences Institute Arlington, VA Esthetician License December 2020- April 2021 Community College of Philadelphia Philadelphia, PA January 2015 Sound Recording & Music Technology

Professional Experience

Server/Bartender - Canopy by Hilton- Washington DC, the Wharf April 2025- August (relocation)

●Delivered high-quality customer service in a fast-paced food and beverage environment.

●Prepared and served drinks according to recipes and customer preferences.

●Took food and beverage orders accurately and ensured timely service.

●Maintained cleanliness and organization of bar, dining, and service areas.

●Handled cash, credit card, and POS transactions efficiently.

●Followed all health, safety, and alcohol service guidelines.

Server- Whiskey Charlie (Lounge) - Washington DC, the Wharf April 2025-August (relocation)

●Provided upscale table service for cocktails and champagne bottles and small plates in a lounge environment.

●Greeted guests promptly and offered recommendations based on drink and food menus.

●Communicated effectively with bartenders and kitchen staff to ensure accurate, timely orders.

●Delivered beverages with proper garnishes, glassware, and presentation standards.

●Maintained a clean and organized service area, including tables, trays, and side stations.

●Built guest rapport and encouraged repeat business through attentive, personalized service.

Cocktail Server/Bartender MGM National Harbor - National Harbor, MD January 2019- April 2025

●Provided upscale cocktail and bottle service to VIP guests in exclusive casino lounges and high-limit gaming areas.

●Delivered personalized, discreet service to international clientele, ensuring a luxurious and memorable guest experience.

●Mixed and served high-end cocktails with precision and consistency, adhering to brand and presentation standards.

●Maintained detailed knowledge of premium spirits, wine, and champagne to assist with guest selections and upselling.

●Handled bottle presentations and table setups for special events, private parties, and high-roller reservations.

●Collaborated with security and VIP hosts to manage guest flow, prioritize service for high-profile individuals, and uphold casino policies.

Rooftop Bartender (Seasonal) City Bar @ Hyatt - Washington DC April 2024- November 2024

●Manage multiple drink orders and guest requests efficiently, ensuring prompt service during busy periods.

●Worked closely with other bartenders, servers, and kitchen staff to provide a seamless and efficient service.

●Set up the bar at the start of the shift, including preparing garnishes, glassware, and tools, and clean and organize the bar at the end of the shift.

●Built rapport with regulars and new customers, ensuring a personalized experience that encourages repeat business.

Bartender- Walrus Oyster & Ale- National Harbor, MD November 2022- September 2024

●Crafted classic and signature cocktails, beer, and wine selections with precision and attention to detail

●Provided wine and drink pairings for oysters and seafood dishes, enhancing the dining experience for guests

●Expertly shucked and served fresh oysters, ensuring proper presentation and garnishing

●Maintained a clean and organized bar area, ensuring proper inventory of all spirits, beer, and non-alcoholic beverages

●Delivered exceptional customer service in a fast-paced environment, engaging with guests to ensure satisfaction

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