Customer Service Experience
Resume:
PAUL LAZIK
Williamsville, NY *****
*******@****.***
SKILLS
Excellent customer service skills Detail-oriented Customer relations Strategic thinker Merchandising. Active listening skills Goal-oriented Motivated team player
WORK HISTORY
FEBUARY 2021= CURRENT Warehouse Worker – Harlequin Distribution Center
Quality Control, Forklift operator, Stock puller, line support, pallet builder
AUGUSST 2020- JANUARY 2021 Customer Services AAA Of Western NY
Answered calls daily, address Members inquiries, solving problems, dispatch roadside services
AUGUST 2019-AUGUST 2020 Domestic Reservations Agent Delaware North Buffalo, NY
Answered calls daily, addressing customer inquiries, solving problems and providing location information. Described resort location to customers and accurately explained details of locations.
Politely assist customers via telephone. Provided an elevated customer experience to generate a loyal cliental. Answered locations questions with up-to-date knowledge of sales and promotions.
JANUARY 2016- AUGUST 2019 Sales Associate Customer Representative Len-Co Lumber Buffalo, NY
Documented all customer inquiries and comments thoroughly and quickly. Coordinated between billing department and customers to resolve problems. Processed cash and credit payments rapidly and accurately. Responded to all customer inquiries thoroughly and professionally. Entered data promptly and efficiently with accuracy. Placed special merchandise orders for customers.
JUNE 2011-OCTOBER 2015 Customer Care Representative Sovran Storage Williamsville, NY
Answered calls daily, addressing customer inquiries, solving problems and providing new product information. Described product to customers and accurately explained details and care of merchandise.
Politely assist customers in person and via telephone. Provided an elevated customer experience to generate a loyal cliental. Answered product questions with up-to-date knowledge of sales and store promotions.
JUNE 2014-JANUARY 2015 Inventory Control Specialist Tops Friendly Markets Lancaster, NY
Received, stored and shipped goods and materials. Entered numerical data into databases in a timely and accurate manner. Added new material to file records and created new records. Outlined the appropriate process and procedures necessary to fulfill and complete inquiries. Produced monthly reports using advanced Excel spreadsheet functions. Organized forms, made photocopies, filed records and prepared correspondence and reports.
OCTOBER 2001-MAY 2011 Route Sales Representative/Truck Driver Kraft Foods Depew, NY
Identified and qualified customer needs, developed sales strategies Built strong client relationships and provided high value-adding services Transported deliveries locally and over the road. Checked shipping papers to determine the nature of load and checked for the presence of hazardous materials. Established and maintained excellent customer relationships. Scheduled weekly inventory pickups and deliveries with vendors. Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
MAY 1998-OCTOBER 2001 Store Manager Consumers Beverages Depew, New York
Counted cash drawers and made bank deposits. Reordered inventory when it dropped below predetermined levels. Hired, trained and evaluated personnel in sales and marketing. Examined merchandise to verify that it was correctly priced and displayed. Increased profits through effective sales training and troubleshooting profit loss areas. Completed profit and loss performance reports. Generated repeat business through exceptional customer service. Conducted store inventories once per quarter.
EDUCATION
2008-2010 Associate of Applied Science: General Studies Erie Community College, Williamsville, NY
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