Customer Service Real Estate

Pinky Gatheright

**** ******* **. · Apt. **** · Grand Prairie, TX 75052

Cell – 469-***-****

CAREER OBJECTIVE

Seasoned real estate and mortgage professional with 28 years of comprehensive experience in loan processing, client relations, and operations management. Proven track record of delivering exceptional customer service and ensuring efficient, accurate transaction handling. Recognized for strong organizational skills, attention to detail, and commitment to client satisfaction. Actively seeking a challenging role in the real estate or mortgage industry that offers opportunities for growth, advancement, and continued contribution to organizational success.

SKILLS AND EDUCATION

Accounts management.

Associate’s degree

Proficient in Microsoft Office applications.

Type 65 WPM - 10-key by sight and touch.

Excellent oral/written communication skills.

Proven leadership and organizational skills.

PROFESSIONAL EXPERIENCE

COTALITY/CORELOGIC / FIRST AMERICAN R. E. SERVICE

Tax Service Specialist Senior/ Team lead. 1998-Present

Wire Transfers & Fund Management: Monitored all outgoing wire transfers to agencies and funds processed through the BAI/Funds Management System, ensuring accuracy and timeliness of transactions.

Escrow Tax Reporting: Processed multi-billion-dollar escrow tax reports via electronic transfers to various U.S. taxing authorities.

Payment Processing: Verified and entered customer payment information using proprietary in-house systems with a high degree of accuracy and confidentiality.

Customer Support: Resolved internal and external customer inquiries and concerns via email and telephone, delivering exceptional service and timely resolutions.

Refund Disbursements: Initiated and processed payment refunds through both wire transfers and check issuance.

Technical Proficiency: Proficient in Microsoft Excel and PowerPoint; recognized for strong analytical, documentation, and presentation skills.

Customer Service Excellence: Demonstrated commitment to superior customer service and relationship management.

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