Customer Service Supply Chain

Amanda Hornsby

**** ***** ***** **, **********, GA 30222 678-***-**** ************@*****.***

Professional Summary

Highly organized and detail-oriented professional with over 9 years of experience in veterinary operations, customer service, medical assistance, and inventory management. Known for exceptional problem-solving skills, client relationship building, and a strong ability to adapt in fast-paced environments. Adept at balancing administrative accuracy with compassionate service.

Core Competencies

• Inventory & Supply Chain Management

• Medical & Veterinary Assistance

• Customer Service Excellence

• Billing, Collections & Payment Processing

• Insurance Claims & Documentation

• Laboratory & Pharmacy Operations

• Vendor Relations & Procurement

• Conflict Resolution & Client Retention

Professional Experience

Dogwood Veterinary Hospital & Laser Center – Greenville, GA Inventory Manager, Customer Service Representative, Lab & Pharmacy Technician March 2016 – Present

● Manage inventory and ordering for the hospital, overseeing weekly budgets and supplier relations.

● Process client billing, collections, and insurance claims with accuracy and discretion.

● Prepare and dispense medications, reconcile controlled substances, and package laboratory samples.

● Support marketing initiatives, inventory counts, and special projects for the medical director.

● Excel in Avimark software and maintain cost-conscious operations. Healthy Life Chiropractic – Newnan, GA

Chiropractic Assistant June 2015 – March 2016

● Triaged patients, completed insurance forms, and performed x-rays.

● Administered cold-laser and detox therapies, ensuring patient comfort and safety.

● Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.

● Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols. Texas Roadhouse – Newnan, GA

Server May 2013 – May 2015

● Delivered outstanding customer service, processed orders, and handled cash transactions.

● Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

● Worked with POS system to place orders, manage bills, and handle complimentary items.

● Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Southern Orthopedics – Newnan, GA

Medical Assistant March 2009 – April 2013

● Assisted physicians with patient care, including triage, casting, suturing, and vaccinations.

● Maintained organized exam rooms and updated patient medical records.

● Obtained client medical history, medication information, symptoms, and allergies.

● Sanitized, restocked, and organized exam rooms and medical equipment.

● Performed medical records management, including filing, organizing and scanning documents.

● Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care. Education

East Coweta High School – Graduate, Class of 2006

Interests

• Live music enthusiast & frequent concert-goer, Passionate dog lover & pet advocate,Outdoor adventures, Volunteering in animal care initiatives References

Ashley Gilpin 770-***-****

Dani DeMaio 470-***-****

Shelby Tidwell 770-***-****

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