Customer Service Operational Excellence

LA’KRYSTAL THOMAS

Pearland, TX ***** 281-***-**** ️ ******.**@*****.***

Professional Summary

Accomplished and customer-focused retail management professional with over 7 years of experience leading high-performing teams, driving sales, and optimizing store operations. Demonstrates a strong ability to analyze performance data, implement process improvements, and deliver top-tier customer experiences. Known for leadership in team development, visual merchandising, and maintaining operational excellence in fast-paced retail environments. Professional Experience:

Assistant Deli Manager

Sprouts Farmers Market- Pearland, TX December 2024 –Present

• Supported the Deli Manager in overseeing daily operations, merchandising strategies, and team productivity to maximize departmental profitability.

• Managed inventory and ordering processes to ensure product availability and freshness.

• Led quality control efforts, ensuring high standards in food safety, sanitation, and presentation.

• Coordinated production, display setup, and team planning to meet sales goals and deliver exceptional customer service.

• Assisted in hiring, onboarding, training, and developing deli staff to maintain operational excellence.

• Operated, cleaned, and maintained deli equipment while also unloading and sorting store deliveries.

• Promote a culture of compliance by enforcing company health, safety, and sanitation regulations across the team.

Sales Supervisor

DSW Designer Shoe Warehouse – Pearland, TX- April 2023 – May 2024

• Manage daily store operations, including sales tracking, team coordination, and customer engagement.

• Lead a team of associates to meet and exceed sales goals, ensuring timely task completion and adherence to store policies.

• Resolve customer and team issues with professionalism, maintaining a positive store culture.

• Execute visual merchandising strategies and place inventory based on store layout and seasonal trends.

• Collaborate with management on payroll administration and operational planning. Overnight Loader

UPS – Houston, TX- October 2018 – September 2021

LA’KRYSTAL THOMAS

Pearland, TX 77047 281-***-**** ️ ******.**@*****.***

• Coordinated inbound and outbound logistics for high-volume shipments.

• Maintained efficiency in loading operations while adhering to all safety and operational protocols.

• Used scanning technology to track inventory and streamline warehouse flow. General Manager

The Zoo Health Club – Houston, TX- January 2016 – February 2018

• Oversaw all front-end and back-end operations of the fitness center, from customer service to staff management.

• Increased personal training and membership sales through effective team coaching and marketing campaigns.

• Delivered a high level of service and promoted customer retention through regular engagement and problem-solving.

Lead Supervisor – Shipping & Receiving

Wolseley Industrial Group – Houston, TX - December 2013 – December 2015

• Supervised warehouse operations including inventory control, order fulfillment, and team scheduling.

• Maintained precise inventory records and ensured timely, accurate shipping and receiving procedures.

• Strengthened team productivity through training and workflow optimization. Education

High School Diploma

Hightower High School – Missouri City, TX

Graduated: June 2005

Skills

• Retail operations & sales management

• Team leadership & coaching

• Customer experience optimization

• Inventory & stock control

• Visual merchandising

• Conflict resolution

• Cash handling & POS systems

LA’KRYSTAL THOMAS

Pearland, TX 77047 281-***-**** ️ ******.**@*****.***

• Strong communication & organizational skills

• Typing: 35 WPM

Contact this candidate