Customer Service Elementary School
Resume:
Ronnika Sullivan
Louisville, KY *****
********@*****.***
To work for an employer that offers the opportunity for growth and stability. Authorized to work in the US for any employer
Work Experience
Teacher
Jefferson County Public Schools, KY - Louisville, KY February 2023 to 05 2024
Instruct students with both behavior and intellectual disabilities with Algebra and Geometry concepts as well as Elementary School students in all subject matters in each grade level. Teach in accordance to their individual IEP Plans
Offer extra help whenever needed
Job Coach
CEO Works - Louisville, KY
August 2021 to July 2023
• Screen and match program participants with employment opportunities, taking into consideration each participant’s skills, work experience, interests, and goals and aspirations
• Customize participants’ resumes to fit identified opportunities
• Manage a caseload of participants, support and coach them around applying for jobs, navigating the hiring process, and finding and securing right fit employment Career Coach
KY Youth Career Center - Louisville, KY
October 2018 to June 2021
Offer apprenticeship and occupational training opportunities for disconnected young adults and assist clients in identifying personal goals, developing leadership skills and planning career moves. Ability to recruit young people between the ages of 18-24 who have been incarcerated or in the court system. Ability to follow-up with young adults at appointments and court and represent young adults at Court Assist with helping youth find jobs in accordance to their individual pathway. Provide aid and guidance for clients who need social services or other assistance through one-on-one conversation, documents, and research and then connect them with the appropriate agency, person, or service best equipped to help.
Meeting with clients to track their progress and adjust goals and plans if necessary. Recruit young adults into the program at the courthouse, attorney offices and in low income neighborhoods Collector
DCI - Louisville, KY
March 2018 to July 2018
Effective customer service, communication and negotiation skills.
• Professional demeanor.
• Ability to handle multiple tasks in a production driven environment.
• Ability to learn a wide variety of clients.
• Ability to learn and adhere to all state and federal laws.
• Familiar with a variety of business concepts, customer service practices and procedures Selected Contributions:
• Ability to answer inbound and outbound calls.
• Successfully met monthly bonus and ops goals as set by management.
• Successfully met daily call quota of 421 calls per day.
• Remain in a stationary position; operate a computer, telephone, and other office productivity machinery; and communicate or exchange information accurately.
Residential Childcare Licensing Inspector I
DFPS - Corpus Christi, TX
2017 to 2018
Investigates complaints of violations of law to reduce risks to children.
• Studies and processes applications for licenses as required by law.
• Monitors licensed facilities to determine compliance.
• Trains, consults with facilities to upgrade services to children.
• Completes reports to document decisions on licensing actions. Selected Contributions:
• Knowledge of the Texas Child Care Licensing Act, Family Code, and other laws and regulations relating to children and their care.
• Knowledge of administrative practices and the organizational structure in child care facilities. • Ability to understand and follow objectives, philosophy, policies, and procedures of regulatory administration.
• Ability to assess the appropriateness of placement of children in child care facilities according to sound child care principles.
PAL Training Facilitator III
BCFS - Corpus Christi, TX
2015 to 2017
Utilize instructional design methodologies and established learning theories to create and facilitate training courses for Preparation for Adult Living (PAL) program for young adults aging out of the foster care system. Track and maintain course metrics including participant lists and course outcomes. Selected Contributions:
• Design and distribute marketing and training materials for all PAL courses.
• Implement regular changes to program modules and curriculum based on feedback from participants. • Manage program budget and ensure that receipts and expense reports are maintained properly for accurate and on-time bookkeeping.
• Collaborate with local community agencies and leaders to gather additional resources to enhance life skills training.
• Serve as organizational representative at conferences and professional gathering to present overview, goals, and achievements of PAL program.
Planned curriculum for classes taught and managed programs offered to the students. Use of a computer and PowerPoint and Microsoft Office Suite products. Exceptional Childhood Education Instructional Assistant Jefferson County Public School - Jefferson, Kentucky, US 2014 to 2015
Assisted teachers in designing educational plans with emphasis on early childhood learning theories and techniques. Maintained clean and safe environment for students. Demonstrated positive behavioral support and positive reinforcement while interacting with students.
Selected Contributions:
• Partnered with lead teacher to create developmental and learning plans for each child based on perceived areas of strength and areas of need.
• Supported 3 students in reaching their standard math and reading levels through the development of grade-appropriate summer school curriculums.
Program Aide
Shawnee Boys and Girls Club - Louisville, KY
2012 to 2015
Designed and implemented programming for Boys and Girls Club members and visitors. Performed regular monitoring and evaluation of facilities and activities to ensure safety of environment and quality of programming. Selected Contributions:
• Successfully supervised and mentored 6 youths participating in the Mayor's Summer Work program. • Provided speechwriting and presentation development assistance to State of Kentucky's representative for Youth of the Year program.
Assistant/Floater
Southside Christian Childcare - Louisville, KY
2010 to 2012
Collaborated with childcare leads to establish a safe and healthy environment for children aged 6 weeks to 12 years old. Partnered with leads to create developmentally appropriate activities for children in direct care. Followed all rules and regulations regarding upkeep of facilities as set forth by the Kentucky Health Department. Enrollment Specialist
Delta Dental Insurance Company - Louisville, KY
2008 to 2009
Partnered with participating companies and organizations to enroll their eligible employees in dental insurance plans. Cultivated collaborative relationships with Human Resource representatives to communication information regarding deadlines, eligibility requirements, plan details, and any additional information requested by employees. Retail Licensing Assistant
Kentucky Lottery Corporation - Louisville, KY
2007 to 2008
Provided high-level support to Assistant Supervisor around licensing retail locations to participate in state lottery. Performed background and credit checks on lottery applicants. Created informational packets for newly licensed retailers and assisted with the setup of lottery equipment. Billing and Enrollment Representative
Humana Corporation - Louisville, KY
2005 to 2007
Employed superior customer service skills to answer customer and employee questions about Medicare enrollment and billing procedures. Processed, obtained authorization, and approved pharmacy claims. Primary point of contact for all escalated phone calls. Received recognition for perfect attendance and superior customer service. Education
Master of Science in Justice Administration
UNIVERSITY OF THE CUMBERLANDS - Williamsburg, KY
May 2017
Bachelor of Science in Justice Administration
University of Louisville - Louisville, KY
August 2013
Skills
• Child Protective Services
• Program management
• Leadership
• Mentoring
• Google Docs
• Interviewing
• Customer service
• Child protective services
• Teaching
• Working with people with developmental disabilities
• Childcare
• Curriculum development
• ICD coding
• Special education
Certifications and Licenses
driver's license
Additional Information
Motivated professional with solid education in Criminal Justice. Wide-range of experience in client service, program development, curriculum design, and training facilitation.
• Relationship Building: Diplomatic and flexible with superior interpersonal skills. Demonstrated passion for cultivating collaborative relationships within diverse communities to enhance organizational programs.
• Information Management: Proven success developing and tracking key program metrics to improve program curriculum, increase participant engagement, and document course outcomes. Proficient with Microsoft Office Suite, calendar systems, and multiple databases.
• Project Oversight: Highly organized with combination of technical, financial, and business expertise to guide project planning and implementation. Success meeting and exceeding organizational goals within team driven and self-guided roles.
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