Customer Service Experience
Resume:
A B O U T M E JEANNE M. WILSON
CUSTOMER SERVICE SPECIALIST
OBJECTIVE
Caring and friendly customer service professional with experience in consumer retail and B2B settings. Excited about the prospect of working to improve the customer experience and increase satisfaction through quick resolution of any customer concerns. EXPERIENCE
CUSTOMER EXPERIENCE ASSOCIATE - RH.com
(2020-present)
Customer-focused professional with a proven track record of exceeding expectations and delivering exceptional results. Highly skilled in prioritizing tasks and managing multiple projects in fast-paced environments. Strong analytical, problem-solving, and decision-making abilities, ensuring effective solutions to complex challenges. Exceptional attention to detail and commitment to delivering high-quality work. Proficient in Mac OS, iOS devices, Salesforce, Microsoft Office, and Google Applications to enhance productivity and collaboration. Recognized for top performance in time adherence and maintaining organizational efficiency. Excellent verbal and written communication skills, adept at building relationships with clients and team members. OWNER/OPERATOR – IT’S A DOG THING
(2008-2020)
Offered professional dog walking and pet care. Managed daily schedules of walks. Oversaw daily operations - billing, payment collection, and compensating employees. Provided superior customer service which allowed our company to expand quickly just by word of mouth.
DISTRICT SHRINK SPECIALIST - DOMINICK’S FINER FOODS
(2004-2008)
Conducted physical inventories at 17 stores in district. Reviewed and ensured accuracy of inventory counts. Trained and monitored Inventory Control Clerks to reduce shrink. Mentor store personnel to increase knowledge of weekly inventory build. Assist in resolving vendor issues. Identified areas of opportunity during visits at each store.
(Continued on back page)
Friendly and professional customer
service specialist with extensive
experience resolving escalated
customer complaints and issues.
Strives for continuous improvement.
The ultimate team player. Detail and
goal oriented. Actively seeks
increased responsibilities and duties.
C O N T A C T
*******@*****.***
Chicago, IL
E D U C A T I O N
NORTHEASTERN ILLINOIS
UNIVERSITY
Bachelor of Science,
Accounting
1994
EXPERIENCE
INVENTORY CONTROL CLERK - DOMINICK'S FINER FOODS
(2002-2004)
Receive all merchandise that vendors deliver to the store. Pay invoices for goods received. Keep inventory levels to a minimum in backroom. Reconcile warehouse shipments and purchases weekly. Enhance loss prevention security efforts by ensuring preventive measures are enforced. CATERING COORDINATOR - UNIVERSITY CLUB OF CHICAGO
(2001-2002)
Coordinate events for club members. Prepare proposals and contracts for events. Prepare door cards and invoices for each event. Ensure the prompt distribution of upcoming events to all departments daily. Assist catering managers with all administrative needs.
SYSTEM ADMINISTRATOR - OSAGE SYSTEMS GROUP
(2000-2001)
Verify time sheets for all developers. Prepare invoices for customers from approved time sheets. Audit expense reports to ensure quick reimbursement to employees. Prepare sales orders, purchase orders, and receiving documents from quotes for sales staff. CUSTOMER SERVICE MANAGER - DOMINICK’S FINER FOODS
(1999-2000)
All regular and utility clerk hiring and termination. Daily interaction with hundreds of customers. Effectively mediate all customer complaints. Prepare weekly schedule for 40 employees ensuring adequate store coverage. Liaison for management/employee concerns. SALES AUDIT CLERK - DOMINICK’S FINER FOODS
(1996-1999)
Open daily store sales. Verify, for up to 28 stores, the accuracy of the individual entries that makes up a Miscellaneous Transaction Report. Balance the individual categories of the report on a weekly basis and ensure its distribution to the proper department. Audit individual store. Department Analysis Reports and correct to ensure the accuracy of gross sales figures. Troubleshoot and act as a help desk. BOOKKEEPING - DOMINICK’S FINER FOODS
(1987-1996)
Balance daily sales. Ensure accuracy of deposits to both the store safe and the bank courier. Maintain store cash flow at minimum acceptable operating levels. Reconcile cash, check, credit card, and food stamp accounts daily. Balance money order, lottery, and utility ledgers daily. Order change required for the next operating day.
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