Customer Success Account Manager
Resume:
Vito Lucero
Denver, CO *****
**.*******@*****.***
Willing to relocate: Anywhere
Work Experience
Salesforce Operations Admin
Leaderquest ACI Learning-Centennial, CO
August 2019 to August 2023
● User management: Creating, editing, and deleting users, as well as managing profiles and roles
● Lead Campaign Management: Built various email and marketing campaigns to work with various Zapier extensions.
● Slack Extensions: Managed Slack integrations throughout sales and marketing departments.
● Hubspot and RingCentral management for sales team.
● System configuration: Developing and maintaining custom objects, fields, formulas, validation rules, and workflow rules
● Data management: Developing and maintaining data quality and integrity, as well as data processes and procedures
● Reporting and dashboards: Developing and maintaining reports and dashboards Customer Success Specialist
Home Advisor-Denver, CO
January 2017 to August 2019
· Manage customer relationships. Communicate achievable timelines and manage customer expectations. Work with internal teams to create service proposals for new customers and add-on services for existing customers.
· Build and continuously expand your knowledge of our products and services on the fly. Balance independent project work with routine service requests, knowing when to involve other team members or departments to ensure customer success.
· Over $124000k in revenue monthly for 4 consecutive quarters and 140% payout commissions. Within 3 months reached the highest tier of income rev commission on Account Manager
Special Abandoned Accounts. OpenTable-Denver, CO
April 2016 to January 2017
● Assisted restaurant owners/management in converting OpenTable Hardware systems to their SaaS platform called Guest Center. Worked with over 200 accounts. Onboarding and coaching duties.
● In-house hardware network troubleshooting and customer online accounts troubleshooting. Salesforce documentation. Inbound and outbound call center. Hardware and software and network connectivity troubleshooting. Provide technical support and guidance to end users. Maintain documentation of all computer and network related hardware as well as user and system databases Education
Technical school in Salesforce Associate
University of Denver - Denver, CO
March 2022 to March 2023
Skills
• Experienced Sales Operations Admin with a proven track record in both Salesforce and Account Management
• Certified Salesforce Associate w/ Slack Integration
• and various Chrome and Microsoft extensions
• Skilled in various CRM and web technologies
• Specializing in resolving and upgrading Sales Operation Teams efficiently through systems such as Salesforce
• Oracle
• Zendesk
• known for adaptability and effective collaboration in dynamic environments Certifications and Licenses
Salesforce Certification
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