Revenue Cycle Healthcare Administration

JANICE GREEN

Randallstown, MD 443-***-**** *******@***.***

HEALTHCARE ADMINISTRATION

Healthcare administration professional with a specialized focus in finance and patient consult coordination, skilled in streamlining financial operations, enhancing revenue cycle efficiency, and ensuring compliance with healthcare regulations. Proficient in managing patient consultations, from initial scheduling through follow-up, to optimize patient experience and maximize operational flow. Strong background in budget planning, financial analysis, and resource allocation to support both clinical and administrative needs. Dedicated to improving healthcare delivery by integrating financial expertise with patient-focused coordination to enhance patient satisfaction and organizational performance.

EDUCATION

Associate of Art Degree Human Services

Stevenson University, Owings Mills, MD

AREAS OF EXPERTISE

Customer Service

Patient Consultant

Account Management

Financial Coordinator

Medical Billing/Coding

Healthcare Administration

Revenue Cycle Management

Quality Assurance/Compliance

Project/Case Management

Effective Communication

Workflow Optimization

Mentor/Coach/Trainer/Leader

Cultural Awareness/Sensitivity

Ethical/Dependable/Adaptable

Medical Programs/Systems

PROFESSIONAL EXPERIENCE

University of Maryland Medical Systems, Baltimore, MD August 2021 – Present New Patient Consult Coordinator

• Coordinates the daily billing activities of assigned department, works independently to maintain consistent workflow of all billing activities, and serves as a liaison between the Professional Billing Office, physicians, and third-party payers.

• Successfully obtains estimated patient responsibility for all treatment services lines, communicate estimated responsibility to patients and collect estimated patient responsibility portion of claim.

• Responsible for Point of Service Collections for patient outstanding balances.

• Responsible for setting up payment plans within practice guidelines for patients who cannot pay balance in full.

• Assists patients with Care Credit applications; Educates applicants regarding Care Credit terms, interest rates, and re-payment obligations.

Sinai Hospital, Division of Medicine Baltimore, MD February 2017 – July 2021 Financial Coordinator

• Coordinates the daily billing activities of assigned department, works independently to maintain consistent workflow of all billing activities, and serves as a liaison between the Professional Billing Office, physicians, and third-party payers.

• Successfully obtains estimated patient responsibility for all treatment services lines, communicate estimated responsibility to patients and collect estimated patient responsibility portion of claim.

• Responsible for Point of Service Collections for patient outstanding balances.

• Responsible for setting up payment plans within practice guidelines for patients who cannot pay balance in full.

• Assists patients with Care Credit applications; Educates applicants regarding Care Credit terms, interest rates, and re-payment obligations.

Sinai Hospital, Baltimore, MD December 2014 – February 2017 Referral Coordinator

• Maintained ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety.

• Assembled information concerning patient’s clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist.

• Reviewed organizations and insurance companies to ensure prior approval requirements are met.

• Presented necessary medical information, such as history, diagnosis, and prognosis. Provided specific medical information to financial services to maximize reimbursement to the hospital and physicians.

• Ensured complete and accurate registration, including, including patient demographics and current insurance information.

Sheppard Pratt Hospital, Towson, MD September 2011 – December 2014 Financial Case Manager

• Guided patients through enrollment periods through both commercial and government payers as well as non-profit organizations offering assistance.

• Monitor and work with patients approaching Medicare eligibility to ensure appropriate placement.

• Conducted research, managed patients records and organized documentation for the purpose of providing patient financial assistance.

• Acted as a liaison between clients and department of social services and other organizations to secure financial resources.

• Assisted clients and outpatient staff with insurance issues and questions. Sheppard Pratt Hospital, Towson, MD October 2009 -September 2011 Therapy Referral Office Administrative Assistant

• Assisted with appropriate paperwork, and resolve routine administrative issue related to office functions using established hospital policies and procedures, made appropriate referrals as necessary.

• Transcribed doctor’s orders and coding medical diagnosis, as well as CPT codes for all new admissions.

• Coordinated with doctors, nurses, and other healthcare professionals to identify their issues and needs.

• Answered phones in a timely manner using good customer service skills and judgement in the distribution of messages.

• Created various types of documentations, including letters, meeting minutes, schedule change notifications, and more.

CERTIFICATIONS

Debbie Bell Coding and Training Course- Medical Coding ICD-10, 2017 Catonsville Community College- Medical Transcriptionist

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