Baton Rouge Customer Service

Baton Rouge, LA 318-***-**** ***************@*****.***

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FRANCES SICILIANO

WORK HISTORY

PHARMACEUTICAL SALES ACCOUNT MANAGER 03/2025 to 7/2025 (company wide layoff)

Puretek Corp, Baton Rouge, LA

Promoted company’s pharmaceutical products to healthcare professionals.

Sold company’s pharmaceutical products to local pharmacies.

Developed and implemented effective sales strategies to drive product sales.

Built and maintained strong business relationships with pharmacies in my territory.

Provided exceptional customer service by addressing client inquiries, resolving issues and offering product education.

SALES MANAGER 08/2024 to 03/2025

Still Me, Inc, Baton Rouge, LA (LA, MS, AL, FL, IN)

Led a team of four reps, three customer service representatives and area delivery contractors.

Worked together to increase sales, education and use of Lympha Press pumps.

Responsible for the Baton Rouge area territory. Increased new orders over 150% in first month.

Conducted daily morning calls with my reps to go over important issues and discussed what they would be focusing on for the day.

Implemented Knowledge Nuggets to help increase product knowledge for my reps.

Mastered Zoho CRM and then taught the program to my reps.

SALES DIRECTOR 02/2023 to 08/2024 (moved to Baton Rouge due to getting married)

Alexandria/Pineville Area Convention & Visitors Bureau, Alexandria, LA

Promoted Alexandria/Pineville area as a prime destination for conventions, meetings, events and sporting events.

Led the sales and marketing team.

Mastered Simpleview CRM through self-directed learning to modernize long-outdated system and enhance operational efficiency. Taught the program to all employees.

Facilitated proposals and contracts that brought significant events to the area. Used Simpleview Economic Impact Analysis and Placer.ai reports to show money and visitors brought into area.

OWNER/MEDICAL CONSULTANT 05/2011 to 02/2023 (sold business)

Wolf Rx, Alexandria, LA

Sold compounded and branded injectables and creams to doctor's offices in Central Louisiana.

Assisted doctor's offices with ordering correct in house used medications for their offices.

Led a team of 4 reps that worked underneath me selling the products.

AREA SALES REPRESENTATIVE 08/2009 to 05/2011 (resigned to open my own medical distributorship)

Strativa Pharmaceuticals, Alexandria, LA

Top 10% Portfolio Ranking YTD 2010

Marketed and promoted Megace ES, Nascobal, Oravig and Zuplenz to all physician types in my territory - specialties such as Oncology, Rheumatology and Endocrinologists.

Called on nursing homes in my territory, working closely with DON, ADON, Dietician, Weights Nurse and Dietary Manager.

Product launched Nascobal, Oravig and Zuplenz in my territory.

Implemented Knowledge Nuggets in my territory to further our knowledge base.

SPECIALTY SALES REPRESENTATIVE 09/2008 to 06/2009 (laid off entire pain sales force)

Abbott Laboratories, Alexandria, LA

Marketed and promoted Depakote ER to Neurologists and Psychiatrists.

Introduced Not in My House anti-drug program sponsored by Abbott and Partnership for Drug Free America to Orthopedic Surgeons, General Surgeons, Neurologists and Pain Management Physicians.

PHARMACEUTICAL SALES REPRESENTATIVE 05/2005 to 09/2008

Eli Lilly & Company, Alexandria, LA

2007 FYTP Ranking 23 out of 519 (Top 4%)

Six Sigma SCA Female Pipeline project core member

2006 & 2007 National Neurobiology of Depression dinner series program coordinator

2006 & 2007 Programming Champ & Business Acumen Champ

2007 South Central Women's Forum member

2006-2007 Achievement of Meaningful Improvement in the Eyes of the Customers Award

Marketed and promoted neuroscience medications - Cymbalta, Strattera, Zyprexa and Symbyax to Primary Care, Internal Medicine, Rheumatologists and Pediatricians.

Maintained call cycle and developed targeting strategies. Utilized budget for programs, delivered timely reports to manager and developed ideas to increase business.

Attended the Zig Ziglar Essential Presentation Skills training program in Palm Springs, CA.

ASSOCIATE DIRECTOR 03/2004 to 05/2005

Alexandria Museum of Art, Alexandria, LA

Pursued and expanded avenues of funding and facilitated the development of programs, services and activities from private, federal, state and local sources.

Formulated and defined the duties of all personnel and supervised/evaluated the performances.

Represented Alexandria Museum of Art in national and regional conferences.

Provided information and guidance to the Board of Directors in the formulation of the policy.

MARKETING & MEMBERSHIP COORDINATOR 01/2004 to 03/2004

Maintained daily records related to memberships and facility rentals.

Assisted the Special Campaigns Coordinator including the ongoing membership campaign, the facility and with grant writing/proposals.

Oversaw the delivery services and benefits to museum members.

Maintained the master calendar including facility rentals.

HEART OF SPAIN EDUCATION LIAISON 03/2003 to 12/2003

Scheduled more than 25,000 student tours during the exhibit.

Worked with area businesses and individuals, raising more than $50,000 for the subsidization of school tours. Fulfilled all obligations and budget restrictions given by external funding source.

Applied for and obtained grant funding for the school tours.

Coordinator of Best Ambassador School Contests.

Conducted Heart of Spain educational programs and assemblies.

CORPORATE SALES & MARKETING ACCOUNT EXECUTIVE 09/2002 to 02/2003 (moved to Louisiana)

Albuquerque Isotopes Baseball Club, Albuquerque, NM

One of the first three employees hired to begin the ground work of the new AAA baseball club

Sold approximately $300,000 in advertising/sponsorships and luxury suite/season ticket package sales.

Implemented and executed all aspects of promotions including design/ordering of promotional items and planning promotional events for season.

EVENT PLANNER/HUMAN RESOURCE MNGR MERCHANDISE DEPT 05/2001 to 02/2002 (moved to NM)

Dallas Cowboys Football Club, Dallas, TX

Coordinated daily operations in administrative offices of Merchandising Department.

Maintained complete, accurate and up-to-date personnel files for all Merchandising employees

Coordinated Inter-Departmental Merchandise Requests.

Gameday Coordinator for Merchandising Department, VIP Escort for clients on field during pregame, entertained clients in suite during game, assisted event center and Jerry Jones' family.

Helped plan and organize all events held within the department and public relations of new store openings.

Created and maintained Hall of Fame at 2001 Dallas Cowboys Training Camp.

EDUCATION

Northwestern State University of Louisiana, Natchitoches, LA

Master of Education, Sports Administration, Dec 2001

Emphasis: Marketing

Northwestern State University, Natchitoches, LA

Bachelor of Science, Hospitality, Management & Tourism, Dec 1999

Emphasis: Recreation Administration Minor: Food & Nutrition

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