Operations Coordinator E-Commerce

Amy Gilmore

TRAFFIC ANALYST

*****-***********@*****.*** Phone:972-***-**** Rowlett, Texas

Experienced Traffic Analyst with a strong background in routing customer orders and coordinating shipments with appropriate carriers to ensure timely and accurate deliveries. Skilled in managing customer accounts across various industries, including retail, e-commerce, manufacturing, and consumer goods, while consistently monitoring and updating shipment statuses. Adept at gathering daily reports on product needs for fulfillment centers, ensuring inventory is available for smooth operations. Proven ability to streamline logistics processes, resolve scheduling challenges, and maintain a high level of customer satisfaction. EXPERIENCE

2021-2024

Operations Coordinator, ESTES WORLDWIDE – PHOENIX AZ (Remote)

• Coordinated and scheduled both LTL and full truckload shipments with appropriate carriers, ensuring timely and efficient deliveries.

• Monitored shipment progress and addressed delays, researching appointment statuses to ensure on-time shipments.

• Managed multiple customer accounts, handling routing and shipping requirements across diverse industries.

• Worked for a brokerage, overseeing the logistics and scheduling for various carriers to meet client needs.

• Gathered and analyzed reports from fulfillment centers to ensure product availability for scheduled shipments.

• Ensured compliance with regulatory and company guidelines, maintaining accurate documentation and records for all shipments.

2020-2021

Traffic Analyst, PETMATE, dba DOSKOCIL MFG– LANCASTER TX

• Research and analyze freight costs and classifications, delivery methods, and delivery schedules to minimize delivery costs and maximize customer satisfaction.

• Maintain databases of freight costs and transportation networks.

• Assist in negotiating transportation rates in accordance with company guidelines and standards.

• Coordinate transportation logistics between warehouses, carriers, and customers.

• Assist in compliance with federal regulations.

2005-2020

Assistant Warehouse Manager, SOUTHERN ENTERPRISE – DALLAS TX

• Streamlined shipping and receiving processes to improve efficiency and accuracy, reducing instances of overages, shortages, and damages (O,S&D) through enhanced inventory and quality control measures.

• Led cost-saving initiatives by negotiating more competitive rates for inbound and outbound shipments, resulting in reduced transportation expenses.

• Managed door-to-door shipment tracking and conducted thorough audits of freight bills to ensure accuracy and compliance.

• Entered and generated bills of lading, ensuring timely and accurate documentation for all shipments.

• Created and distributed comprehensive cost reports to sales and management, providing valuable insights into transportation expenditures.

• Assisted in training warehouse staff and provided coaching to improve customer service and operational performance.

EDUCATION

High School Diploma, Skyline High School, Dallas, TX SKILLS

• Supply Chain Management

• Logistics Optimization

• Freight Auditing & Cost Analysis

• Vendor Negotiations

• Process Improvement

• Data Analysis & Forecasting

• Compliance with Logistics

Regulations

• Cross-functional Collaboration

• Problem Solving & Attention to

Detail

SYSTEMS

• Oracle ERP

• TMS (Transportation Management

Systems)

• WMS (Warehouse Management

Systems)

• Microsoft Office (Excel, Word,

PowerPoint)

• ERP Systems

• Various Computer Operating

Systems

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