Supply Chain Customer Service

Emily Kate Nix

Contact: 903-***-**** ************@*****.***

Professional Summary

Results-driven supply chain and operations professional with extensive experience in demand planning, procurement, forecasting, and logistics within the aerospace and manufacturing industries. Proven ability to drive process improvements, manage cross-functional teams, and enhance operational efficiency. Adept at using ERP systems, data analytics, and KPI reporting to optimize supply chain functions and support MRO operations.

Professional Experience

Master Data Specialist

Safran Electrical & Power Denton, TX 05/2024 – 06/2025

Develop and manage demand forecasting and planning for customer requirements, ensuring alignment with global supply chain strategies.

Build and maintain forecast files, demand management reports, and KPI dashboards for leadership meetings.

Support data-driven decision-making by creating analytical reports, data tables, and pivot tables for supply chain optimization.

Lead M3 system administration and perform master data maintenance for operational efficiency.

Collaborate with procurement, production schedulers, and supply chain teams to improve on-time delivery and mitigate risks.

Participate in Green Belt projects focused on supply chain improvements and process enhancements.

Central Internal Procurement Officer

Safran Seats USA Gainesville, TX 09/2021 – 05/2024

Manage demand planning and procurement operations, ensuring accurate material flow to support MRO activities.

Coordinate with global supply chain teams (France, UK) to enhance forecasting, purchasing, and inventory management.

Develop and implement process improvements for internal procurement operations, including EDI error resolution and invoice processing.

Lead QRQC (Quick Response Quality Control) meetings to address backlog and improve order fulfillment.

Collaborate with customer service, logistics, and engineering to resolve part shortages and optimize repair station inventory levels.

Provide training and mentorship on M3 systems, planning tools, and procurement best practices

Customer Service Representative III – FAL

Safran Seats USA Gainesville, TX 08/2018 – 09/2021

Managed order fulfillment, tracking, and customer service for aerospace customers, ensuring on-time delivery (OTD) performance.

Conducted customer calls and on-site visits to resolve supply chain disruptions and optimize delivery schedules.

Led demand planning discussions with finance, engineering, and production teams to improve forecasting accuracy.

Provided data-driven reports for supply chain visibility and performance monitoring.

Supported training initiatives for new team members on order management and ERP system usage.

Additional Experience:

Texas Farm Bureau AT&T All Care American Bank of Texas

Various roles in sales, customer service, payroll, and operations management, contributing to process improvement and team leadership initiatives.

Education

Columbia Southern University Bachelor of Business Administration – General (Magna Cum Laude) 05/2024

Columbia Southern University Associate of Science in Business 12/2023

Columbia Southern University Master of Business Administration (In Progress, Expected 2026)

Certifications & Training

The Council for Six Sigma Certification - Lean Six Sigma Green Belt Certification

White Belt Training

Quick Start to Power BI for Analysts and Users – Trivera Technologies

Lean DNA Training

Key Skills

Demand Planning & Forecasting

Sales & Operations Planning (S&OP)

ERP & MRP Systems (M3, MAPICS, SQL)

Procurement & Supplier Management

Inventory Control & Logistics

Data Analytics & Reporting (Power BI, Excel, Hyperion)

Process Improvement & Lean Manufacturing

Cross-Functional Team Leadership

Community Involvement

Volunteer at Abigail’s Arms Women’s Shelter – Fundraising Activities

UIL Meets – Snack & Meal Prep

Nursing Home Visits & Community Support Activities

References

Available upon request.

Contact this candidate