Customer Service Data Entry

TaLanta White-Henderson

Grand Prairie, TX ***** 214-***-**** *********@*****.***

Professional Summary

Versatile administrative professional with 9+ years of customer service and telecommunications experience across insurance, healthcare, and warehouse industries. Proven strengths in data entry, technical troubleshooting, document processing, and claims resolution. Background includes medical assisting, human resources support, and Microsoft Office 365 expertise. Adept at working in fast-paced, high-volume environments while maintaining strong attention to detail and professionalism.

Core Skills

- Customer Service & Call Center: Inbound/Outbound calls, Technical Support, Claims Resolution

- Administrative Support: Microsoft Office 365, Data Entry, Document Imaging, Scheduling

- Medical Office: Phlebotomy, Vital Signs, Medical Coding (CPT/ICD), HIPAA Compliance

- Insurance & Claims: Underwriting Assistance, Claims Processing, Salvage & Total Loss

- Technical Tools: Excel, Outlook, Kofax, VPN, TCP/IP, Active Directory, Jira, Trello Professional Experience

Total Loss Salvage Specialist - Infinity Kemper Insurance Dallas, TX Sept 2021 - Present

- Handle daily claims processing using IAA Auction, Microsoft Teams, Excel, and internal systems

- Create and manage legal documentation for total loss claims

- Collaborate with adjusters to resolve claim issues and communicate status updates

- Support interdepartmental functions and assist with coverage during absences Assistant (Warehouse Operations) - DHL

Grand Prairie, TX Jun 2019 - Dec 2020

- Managed inventory sorting and global mail processing

- Utilized pallet jack and scanned/encoded shipping data

- Maintained production and quality control goals

Telecommunications Specialist - Navient

Irving, TX Oct 2019 - Mar 2020

- Handled daily telecom duties and data input across multiple platforms

- Assisted with customer data updates and invoice processing Underwriter Assistant - State Farm Insurance

Richardson, TX Aug 2017 - May 2019

- Processed legal and underwriting documents using Microsoft Office, Kofax, and Outlook

- Supported supervisors in team training and document management Customer Service Representative - Copart via Kelly Services Wilmer, TX Jan 2017 - Jan 2018

- Managed towing and pickup operations; maintained accurate system data

- Provided professional telephone support and claims updates Education

BBA in Business Administration (Human Resource Management) Strayer University - Cedar Hill, TX In Progress

Certified Medical Assistant

PCI Health Center - Irving, TX 2003-2004

Cosmetology License

State Beauty Academy - Duncanville, TX 2010-2011 Certifications

- Certified Phlebotomy Technician

- Armed Security License

- Medical Assistant

- Cosmetology License

Contact this candidate