Technical Support Representative
Resume:
Stacey Britton
Mobile, AL
************@*****.***
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.
Work Experience
Insurance Adjuster and CMS
State Farm - Mobile, AL September 2019
to August 2023
• Initial claim data
• Preparing and processing claim reports.
• Negotiating payments with claimants
• Examine claim liability
• Calculate benefits and payments
• Strong Analytical and mathematical
• Prepare and process claim reports
Technical Support Representative
Alorica - Mobile, AL
October 2016 to February 2019
• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment. Package Handler Trainer Amazon -
Theodore, AL January 2016 to October
2016
Responsible for training new package handlers in every position within the presort. Assist managers with duties regarding van lineup, task delegation, attendance, and even help with kick outs for vision. Data Entry
Alabama State Docks - Mobile, AL
March 2015 to December 2015
• Transfer data from paper formats into database systems.
• Type in data provided directly from customers or other parties
• Create and manage spreadsheets with large numbers of figures
• Verify data by comparing it to source documents
• Update existing data
• Produce reports
• Retrieve data as requested
• Perform regular backups to ensure data preservation
• Sort, organize and store paperwork after entering data Firewatch/Holewatch
Genesis Staffing -Mobile, AL
October 2013 to January 2015
Watch out for fire hazards in the workplace while work is performed by other employees. Maintain the conditions and requirements stated on the safety permit. Keep flammable materials from ignition sources.
In the event of fire, extinguish it immediately or turn a fire alarm on. Call 911 or the emergency alarm number.
Retail Warehouse Associate
Ace Hardware -Loxley,Al
June 2012 to August 2013
Responsibilities
Greeted customers with great customer service, Received customers donated goods, Processed, sorted, labeled and transferred goods, Organized and clean work area, Performed other duties as assigned by supervisor.
Education
Davidson High School
High School Diploma
May 2004
Skills • Environmental Services
• Office Administration
• Hospital Experience
• Medical Scheduling
• Live Chat
• Alzheimer's Care
• Meal Preparation
• Caregiving
• Senior Care
• Food Preparation
• Customer service
• Windows
• Typing
• Sales
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