Office Manager Customer Service

Douglass Swihart

*********@*****.*** • 260-***-**** • Ft. Wayne, IN

EXPERIENCE

Leaders Staffing, Office Manager/Accounting & Bookkeeping Manager Jan 2025 - May 2025

I was placed at a manufacturing company where I provided technical and customer service in addition to office duties and weekly reporting. Extensive shipping and receiving using FedEx, UPS, USPS software including international shipping and LTL shipments. Packaging orders, tracking shipments and providing customer updates. Using a multiple line phone system including email, faxing, virtual meetings and scanning. AP and AR invoicing, weekly payroll, writing checks and maintaining bookkeeping records, training new employees, tracking outstanding invoices and collecting payments. Generating profit and loss statements, writing policies, procedures and implementing safety and injury reporting. MD2U, Mobile Blood Drawing Technician

May 2023 - Jan 2025

I performed mobile phlebotomy blood draws for lab testing and collected all types of specimens for testing. Drawing blood and collecting specimens for pediatric and adult patients. Ensuring HIPPA was followed at all times for patient confidentiality. Medicare and Medicaid fraud investigations. Filling out paperwork and ensuring safe transport of equipment and specimens to lab facilities.

Panoramic, Service Department Manager/Accounting & Bookkeeping Manager May 2021 - May 2023

Manage the service department team of 25 people

● Responsible for servicing all 50 states and international locations

● Dispatch appropriate technicians for emergency and non-emergency calls

● Maintain detailed records for equipment both working and non-working

● Ensure accurate and detailed records for customer accounts

● Test and maintain company equipment

● Operate and maintain all company issued equipment

● Ensure the health and safety of my technicians while traveling to the location, while on-site and returning from dispatched assignments

● Created and enforced Panoramic's Corporate Compliance Policies Panoramic, Consultant

May 2023 - Jan 2025

● Ensure detailed knowledge of Panoramic's Service Department policies and procedures

● Promote Panoramic's Health and Safety programs

● Restoring service accounts that have been disconnected for various reasons

● AP and AR invoicing

● Weekly payroll

● Writing checks and maintaining bookkeeping records

● Training new employees

● Tracking outstanding invoices and collecting payments

● Generating profit and loss statements

● Writing policies and procedures

● Implementing safety and injury reporting

● Fraud Investigations

AccuTemp Products, Technical Service Representative Mar 2018 - May 2021

Provide technical support and warranty administration for customers and repair service personnel. Assist customers and service personnel in all 50 States, Canada, Europe and Mexico with technical support, repair and service guidance with equipment

Extensive data entry creating different spreadsheets, charts and graphs for warranty and service departments costs and profits.

● Expert at MS Office software and programs

● Implementing safety and injury reporting

● Fraud Investigations

● Dispatch appropriate service techs for warranty and non-warranty equipment repair

● Complete and assist customer with warranty administration paperwork for equipment purchased

● Read and understand electrical schematics for equipment being repaired Douglass Swihart - page 1 of 3

● Follow troubleshooting guides for specific equipment

● Advise customer of requirements needed for installation

● Extensive phone and internet assistance receiving 50 – 75 calls and requests per day Enterprise Consulting Solutions, Inc., Field Technician Supervisor Jun 2014 - Mar 2018

Travel to and from medical facilities arriving on time prepared to work and in professional appearance. Retrieve paper and electronic medical record charts at various medical facilities using company provided equipment. Upload scanned and EMR medical records to secure server using encrypted flash drive and laptop computer. Manage team of 10 technicians traveling from site to site in all 48 lower states. Protecting and safeguarding PHI at all times.

● Extensive knowledge of medical records and terminology

● Excellent computer skills capable of utilizing various EMR systems

● Ability to work independently

● Available to travel for both long and short-term assignments Diversified Speciality Institutes, Inpatient and Outpatient Dialysis Technician, Access Coordinator and Transplant Coordinator

Nov 2007 - May 2014

Inpatient and outpatient hemodialysis and peritoneal dialysis

● Access Site Coordinator

● Transplant Coordinator

● HIPPA Investigator

● Medicaid and Medicare fraud investigator

● Start and terminate hemodialysis using patient access port using 14G and 15G needles

● Draw labs

● Package all labs for transport to central lab for processing

● Dispose of medical waste and sharps properly adhering to local and company biohazard guidelines and policies and procedures

● Document treatment information and vital signs before, during and after each dialysis treatment using EMR and EHR software

● Administer medications for patients as ordered by the physician

● Communicate with the patient, insurance company, transplant hospital and physician for kidney transplant surgeries

● Document extensively and maintain current information for kidney transplants

● Monitor and maintain fistulas, grafts and catheters for dialysis treatments

● Use sterile procedures and techniques for different access points for functionality and cleanliness

● Travel to patient location for home hemodialysis and peritoneal dialysis

● Document treatment at patient location and maintain HIPPA at all times

● Respond to all in-center emergencies

● Maintain CPR certification

● Maintain Bonent Certified Hemodialysis Technologist/Technician (CHT)

● Attend and present at Bonent Conferences throughout the U.S.

, Paramedic/Emergency Dispatcher

Nov 1995 - Present

● 911 Certified Emergency Dispatcher

● State of Indiana EMT and Paramedic certification

● Emergency Vehicle Operations Control (EVOC) instructor

● Responsible for emergency and non-emergency calls

● Giving detailed medical directions to the 911 caller for assistance prior to EMS arrival

● Entering and maintaining permanent records for the State of Indiana

● Dispatch Supervisor

● Ensuring all communications equipment are always online

● Tracking all 911 calls for emergency and non emergency calls

● Dispatch Fire Dept. EMS, and Police personnel for 911 emergencies and non-emergency

● Ensure safety for all emergency personnel responding to 911 calls and non-emergency calls for service EDUCATION

Johns Hopkins University

• May 2020 - May 2020

COVID 19 Contact Tracing Course

Allied Schools

Medical Transcription, Billing & Coding • Jan 2005 - Jan 2006 Douglass Swihart - page 2 of 3

St. Francis University

Bachelor of Science • Aug 1994 - May 1998

SKILLS

Paramedic • Certified 911 Emergency Dispatcher • Med. Assessment • Fraud Officer • Insurance Claims & Denials Specialist • AP & AR • Invoicing • Payroll • Call Center Development • Help Desk Support Douglass Swihart - page 3 of 3

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