Customer Service Data Entry

D’ANDRA HUGGINS

West Palm Beach, FL *****

**********@*****.*** 561-***-****

PROFESSIONAL SUMMARY

Detail-oriented and reliable Customer Service Professional with over 10 years of experience in high-volume call centers, administrative support, and security environments. Demonstrated excellence in communication, data entry, problem-solving, and customer engagement. Proven ability to manage sensitive information, streamline workflow processes, and maintain a calm, professional demeanor under pressure. Strong background in healthcare, corrections, and client relations.

CORE SKILLS & COMPETENCIES

● High-volume Data Entry & Database Management

● Inbound & Outbound Call Handling (100+ calls/day)

● Conflict Resolution & Crisis Management

● Customer Satisfaction & Retention

● Multi-Line Phone System Proficiency

● Microsoft Office Suite CRM Software

● HIPAA Compliance & Confidentiality

● Appointment Scheduling & Follow-up

● Time Management & Task Prioritization

PROFESSIONAL EXPERIENCE

Customer Service Associate

Conduent – Boca Raton, FL Feb 2019 – Present

● Delivered frontline customer support by handling inbound calls with professionalism and empathy.

● Collected and entered sensitive consumer data with a high degree of accuracy into the system.

● Conducted Adverse Event surveys and followed up with consumers when necessary.

● Demonstrated strong product knowledge to answer general inquiries and troubleshoot concerns.

● Transferred consumers to appropriate departments and documented call outcomes efficiently.

Customer Service Representative (Temp)

AppleOne – West Palm Beach, FL Aug 2018 – Dec 2018

● Supported a call center for plastic surgeons and orthodontists by managing inquiries and appointment bookings.

● Performed outbound calls and followed up with patient leads from online platforms.

● Maintained scheduling accuracy and addressed patient questions with discretion and care.

Custom Protection Officer

G4S Secure Solutions – Palm Beach Gardens, FL Jun 2017 – Jul 2018

● Protected healthcare facility entrances and exits; ensured security protocols were followed.

● Completed incident reports and assisted with patient monitoring and escorts. Customer Service Representative

Medical Transportation (Medicaid) – Hartford, CT Jul 2016 – Jun 2017

● Booked 50+ Medicaid medical transport trips daily, both inbound and outbound.

● Facilitated three-way calls with clients and Medicaid representatives.

● Accurately entered trip data and confirmed appointment details. Correctional Sergeant

Sago Palm Re-Entry Center – Pahokee, FL Oct 2012 – Apr 2016

● Supervised correctional staff and maintained documentation using facility spreadsheets.

● Oversaw shift operations and enforced safety and confidentiality protocols. Correctional Officer

Martin Correctional Institution – Indiantown, FL Feb 2010 – Oct 2012

● Maintained daily records and logs while enforcing prison rules.

● Handled inmate records with a high level of confidentiality and attention to detail. Customer Service Representative

Hair Club for Men – Boca Raton, FL Feb 2006 – Mar 2008

● Managed 100+ daily calls and processed appointment bookings for hair restoration services.

● Entered client orders and maintained service records with precision. Call Center Representative

Protocol Marketing – Cheshire, CT Oct 2004 – Feb 2006

● Answered inbound and outbound calls and processed customer orders and returns.

● Maintained accurate data entry while delivering high-quality customer service. EDUCATION

High School Diploma

TECHNICAL SKILLS

● Microsoft Office (Word, Excel, Outlook)

● CRM & Call Center Software

● Typing Speed: 45+ WPM

● Data Entry Accuracy: High Volume

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