Data Entry Customer Service
Resume:
Nicole D. Lumm
Beavercreek, OH ***** ************@*****.*** 937-***-****
Professional Summary:
Motivated worker with over 10 years of customer service, clerical, and administrative assistance experience. Driven to gain active employment with a growing company where my skills can be utilized to make a positive contribution to an organization. Expertise in: Data entry/PC skills; prioritization and organization; problem solving skills; accuracy and attention to detail; strong personal and communication skills and ability to multitask.
Education and Training:
Lancaster CareerLink 1016 N Charlotte St, Lancaster, PA
GED
Fair Debt Collection Practices Act Training
June 2015
Fair Credit Reporting Act Training
June 2015
Medicare Claims Training
Sept 2015
BDCT Training
June 2016
Experience:
Richard West Law Office, Springboro, OH January 2019 – July 2022 Processing Paralegal 12/2019 – 7/2022
Prepared affidavits and legal correspondences and organized and maintained documents in paper and electronic filing system for bankruptcy cases encompassing the state of Ohio
Supported three Attorneys by scheduling consultations, retaining appointments, and section 341 court dates
Investigated facts and searched pertinent sources such as public records and internet sources to
determine causes of action to prepare cases for clients
Conversed with clients to discuss details of cases and uploaded documents to United States Trustees
Legal Assistant 1/2019 – 12/2019
Read client worksheets and entered data in computer system
Planned and scheduled appointments for our clients with Attorneys and greeted and assisted onsite guests
Answered inbound telephone calls and made outbound calls to clients
Skilled in using: Attorney Data Base; Microsoft Word/Excel/Office/Teams; Best Case; IGN; PACER
Carefirst Blue Cross / Blue Shield, Cumberland, MD November 2015 – November 2017 Claims Processor
Processed 200 health insurance claims from provider to insurance company per day
Processed Medicare claims for covered patients and BDCT transplant claims for those who qualified;
Investigated claims to ensure they were accurate and correct
Released payment checks or rejection notices and cross referenced insurance claims with insurance policy coverage and benefits to determine validity of the claim
Skilled in using: NASCO BlueWeb; CURO Net; Medisoft; CSES; Infosuite
Ad Astra Recovery Services, Wichita, KS June 2013 – August 2015 Legal Coordinator 4/2014 – 8/2015
Performed skip tracing on approximately 300 accounts per month for new home address and/or place of employment information for service and judgment purposes
Documented each litigation action in CURO according to guidelines and provided support to eight Attorneys in different states
Advised Attorneys of any bankruptcies found through in-house process and assisted Attorneys with account issues such as debtor disputes, settlements, additional supporting documentation, or account breakdowns
Support Specialist 6/2013 – 4/2014
Processed 300-400 consumer disputes on a weekly basis
Answered and processed incoming mail in accordance with company policy.
Attended to all incoming and outgoing faxes and mail
Worked bankruptcy cases and credit bureau disputes in accordance with federal and state regulations and compiled data for management reports.
Active Network, Frostburg, MD April 2010 – May 2013
Customer Service Representative
Answered on average 150 calls per day from clients across the state of Maryland to provide customers with account information and personal verification while maintaining customer records, conducting data entry and providing general information as requested.
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