Quality Assurance Software Development

Manjusri Roy

309-***-**** (C)

************@*****.*** (P)

Objective:

Seeking a responsible and challenging career as a Business Execution Professional with growth-oriented organization, where I shall be able to provide paramount benefit to the organization and gain effective value of my experience, learning and innovation. My goal is to further enhance and strengthen the processes in the organization and gain valuable knowledge along the way.

Summary of Qualifications:

•Expertise in reviewing Change Request and impact assessment. Requests that impact QM processes, procedures, tests or scoring.

•Knowledge in leading cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives.

•Knowledge in performing quality assurance activities throughout the Software Development Life Cycle with experience in banking, mortgage (origination/servicing), insurance, e-Commerce, industrial and agricultural domain.

•Quality control professional with over 8 years of experience in testing mainframe, client server and web based applications with focus on manual testing.

•Expertise in ensuring that the application adheres to established methodologies like Waterfall, Iterative and Agile.

•Strong experience in User Acceptance Testing (UAT), Black Box, Functionality, System Integration, Regression, Automation, End to End testing and Back-end testing using SQL.

•Expertise in designing and developing Test Plans, documentation of Test Cases, Test Script, Test Execution, and Defect Management using HP ALM, JIRA.

•Experience in regression testing by generating automated test scripts using Quick Test Pro.

•Experience in load testing using App Perfect and Load Runner.

•Excellent facilitation skills in conducting Test Plan, Test case/script and defect review sessions.

•Highly proficient in coordinating and communicating with business and IT teams for the projects.

•Forward thinking, capable and committed QA Analyst with proven ability to meet deadlines and co-ordinate work within a structured environment.

•Very focused on any task at hand and able to utilize existing test knowledge and experiences to come up with practical solutions and alternatives.

•Motivated team player with good organizational, written and verbal communication skills.

•Strong analytical, troubleshooting and problem solving skills

•Quick learner and can adapt to changing priorities.

Technical Skills:

Test Management : HP Application Lifecycle Management

Testing Methodologies: Black Box testing, System Integration Testing, Regression Testing, Acceptance Testing, End-to-End testing, Back-end testing using SQL, XML based Testing

Regression Testing : HP Functional Testing, Quick Test Professional.

Performance/Load : HP LoadRunner, App Perfect

Defect tracking Tools : Quality Center, JIRA

Other tools : MS office, Visio, Toad

RDBMS : SQL Server, Oracle, My SQL, MS Access

Operating systems : Windows, Mainframe

Wells Fargo Change Management Team, West Des Moines, IA Oct 2023 – May 2025

Role: Senior Business Execution Consultant – Change Management (CSBBO)

Governance Business Support Team, Consumer and Small Business Banking Operations

(CSBBO) Quality Management (QM) Change Management (CM) is responsible for reviewing internal and external change requests sent through Jira, to determine impacts to the QA program. In addition, CM is responsible for taking the appropriate steps to implement a change. Change Management supports the change request types - QM scoring form enhancement, Line of business (LOB) procedure changes, QM internal request, Scoring review, Test retirement, New reporting, Reporting enhancement etc. All change requests are received and processed using Jira. CM engages the appropriate internal and external partners to coordinate implementation of the change request.

Accomplishments:

•Submitted Change Requests from the different sources like Enterprise Complaints, Line of Business, QM Standards and Governance.

•Reviewed Change Request and impact assessment. Requests that impact QM processes, procedures, tests or scoring are assessed and updated with appropriate priority.

•Change request approval and disposition, throughout a CM request’s lifecycle, approvals are obtained and documented as needed.

•Implementation after approval, CM engages the appropriate internal and external partners to coordinate implementation of the change request.

•Communication and tracking, CM communicates the implemented changes to the impacted groups and retained CM records in Jira.

•Engaged partners and stakeholders for implementation after approval.

•Documentation and tracking of changes.

•Communication with partners and stakeholders.

•Approvals and disposition throughout the process.

•Conducted a more in-depth impact assessment or prepare supplementary materials to present with.

Tools: Microsoft office, Confluence, Indigo, ATL, Quality Central, Virtual Library, Veritas, QM SharePoint site, JIRA

Technical environment: CSBBO Contact Center Quality Assurance, JIRA-CCQA, J2EE, Web Logic

Wells Fargo Product Strategy & Delivery Team, West Des Moines, IA Nov 2019 – Sep 2023

Role: Senior Business Execution Consultant - (UAT Test Lead)

Home Lending Product Strategy & Delivery Team, Customer Contact and Default Decisioning, Home Preservation Application (HPA) is a loan and investor centric application that attempts to modify mortgage loans to assist borrowers who are in danger of losing their homes. HPA offers a variety of loan modification programs like HAMP, B&P Non-HAMP and VA etc. It is a web-based application that determines if a customer qualifies for a mortgage modification based on respective program criteria. HPA retrieves information from Mortgage Servicing Platform (MSP), and then evaluates the loan for eligibility for the modification programs that are selected. If a loan is eligible for a modification program, the tool decisions the loan through different waterfall steps and calculates new terms for the loan.

Accomplishments:

•Translated the business requirements (SURF), and functional specs into effective test cases in ALM for UAT testing.

•Conditioned loans in mainframe for creating MSP test data for regression testing.

•Performed end to end UAT testing for different loan types for each release.

•Executing UAT test cases and supporting production install validation for each release.

•Collaborate and consult with team in developing project plans, policies and procedures.

•Reported defect using ALM and re-testing it as the defects are fixed.

•Attended various meetings with the development and management team to discuss major defects found during testing and their resolutions.

•Performed Automation testing coverage using Hexawise / execute regression testing.

•Co-ordinated defect review and resolution with Underwriter testing team

•Reported the status to the management on test progress and future planning.

Tools: ALM, Microsoft office, MSP, SQL Server Management Studio, PMT, ATS Portal, JIRA, Hexawise

Technical environment: J2EE, Web Logic, SQL Server, Mainframe (MSP)

Work Experience:

Wells Fargo Home Mortgage, West Des Moines, IA Jan 2015 – Oct 2019

Role: Systems Quality Assurance Analyst

Common Opportunity Results and Experiences (CORE) is a web-based software system, used by Retail sales, fulfilment and support partners to originate and process a mortgage loan from initial application to closing and funding. This loan origination and processing system is designed to provide efficiencies in the way WFHM team handle and process a loan. I work on the closing module which focuses on reviewing pre-conditions before disbursing the fund to the borrower.

Accomplishments:

•Translating the requirements (BRD), and functional specs into effective test cases in ALM.

•Actively participating in backlog grooming and defining user stories as part of an agile scrum team.

•Conditioning of loans for creating loan test data using CORE client.

•Reviewed technical specifications and developed test plans, test objectives, test cases and scripts.

•Created functional and user Interface Test Cases based on the functional design documents.

•Created test data (valid and invalid) to thoroughly test program logic and verify system flow.

•Reported the defects to development team using Quality Center on periodic basis and retesting the defects once fixed.

•Attend various meetings with the Agile team, development and management team to discuss major defects found during testing and their resolutions.

•Co-ordinate defect review and resolution with onsite and remote team

•Reporting the status to the scrum master on test progress and future planning.

Tools: ALM, Jira, Microsoft office, Eclipse, Selenium

Technical environment: J2EE, Web Logic, SQL Server

Wells Fargo Servicing Technology Group, West Des Moines, IA June 2013 – Jan 2015

Role: Systems QA Analyst

Payment Monitoring Tool (PMT), Home Preservation Application (HPA) is a loan and investor centric application that attempts to modify mortgage loans to assist borrowers who are in danger of losing their homes. It is a web-based application that determines if a customer qualifies for a mortgage modification based on respective program criteria. HPA offers a variety of loan modification programs and retrieves information from Mortgage Servicing Platform (MSP), and then evaluates the loan for eligibility for the modification programs that are selected.

Accomplishments:

•Translated the business requirements and functional specs into effective test cases

•Conditioned loans in mainframe for creating MSP test data for regression testing.

•Performed regression testing for different investor and waterfall for each release.

•Executed SIT test cases for different investor and waterfall for each release.

•Reported defect using ALM and re-testing it as the defects are fixed.

•Performed backend testing by executing SQL queries during SIT/regression testing.

•Co-ordinated defect review and resolution with offsite and offshore team

•Reported the status to the management on test progress and future planning.

•Performed SOAP /API testing using XML-based message exchange

Tools: ALM, Microsoft office, SQL Server Management Studio, Clear Quest

Technical environment: J2EE, Web Logic, SQL Server, Mainframe (MSP)

Equifax Inc, West Des Moines, IA May 2012 – June 2013

Role: QC Analyst

The DocXLogic is a robust electronic content management and work flow system used for supporting the underwriting process, outsourced to Equifax by the lending intuitions like Well Fargo, Bank of America etc. The main modules are verification of income, verification of employment and audit work queue management. I am involved in functional and acceptance testing of this application which is getting enhanced incrementally using scrum, an agile software development method. This application is used by the data entry operators at Equifax for third party verification on the most critical underwriting data for mortgage. This client server application is helping Equifax reduce the turnaround time and cost of processing mortgage underwriting for the lending intuitions.

Accomplishments:

•Translated requirements, designs and functional specs into effective test cases.

•Verified the correctness of the software calculations and creating test data files (valid and invalid) to thoroughly test program logic and system flow.

•Performed functional and UAT on the application to decide go/no go for prod release.

•Reported defect using JIRA and re-testing the software as the defects are fixed.

•Attended various meetings with the scrum team and the management team to discuss major defects found during testing, enhancement issues, and future design modifications.

•Performed database testing by executing SQL queries in Toad.

Tools: JIRA, QTP, Microsoft office, Toad

Technical environment: .Net, SQL Server, Windows

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