Customer Service Representative

Lilliane Million

CUSTOMER SERVICE REPRESENTATIVE

Middletown, Ohio 513-***-**** **************@*****.*** Objective

Dedicated and personable Customer Service Representative with a passion for delivering exceptional support and resolving customer issues efficiently. Seeking to leverage strong communication skills, problem-solving abilities, and a commitment to customer satisfaction to contribute to a dynamic team and enhance the customer experience at GE Appliances.

Experience

Customer Service Agent RDI Corporation

2021

• Conducted outbound calls to assist customers with product information, service updates, and promotional offers

• Resolved customer inquiries quickly and effectively, ensuring high satisfaction

• Maintained accurate records of customer interactions and updated account information

• Met performance goals related to call volume, quality assurance, and customer satisfaction

• Provided support to new team members and collaborated with supervisors on service improvements

Lead Pre-K Teacher Atrium Family YMCA

2023-2025

• Communicated daily with parents and guardians to provide updates and address concerns

• Managed classroom activities, resolving conflicts and ensuring a positive environment

• Maintained detailed records and reports for student progress and behavior

• Demonstrated patience, empathy, and adaptability in a fast-paced, high-responsibility environment

• Trained and supported assistant teachers and volunteers to ensure consistent service delivery

• Built strong, trusting relationships with families, showcasing excellent interpersonal and communication skills

Sales Associate Dollar General

2019

• Delivered exceptional customer service by assisting shoppers and addressing concerns

• Handled transactions accurately and efficiently at the register

• Maintained store organization and cleanliness for a positive customer experience

• Resolved customer complaints calmly and professionally

• Stocked shelves and ensured products were correctly labeled and displayed Cashier / Customer Service Associate Walmart

2017-2018

• Provided friendly, fast, and accurate checkout service

• Assisted customers with locating products and making purchase decisions

• Handled returns and exchanges while adhering to store policies

• Maintained professionalism in high-volume situations and helped de-escalate customer issues

• Supported front-end operations and trained new cashiers when needed Education

Marhsall High School

Skills & abilities

• Management

• Problem solving

• Communication

• Leadership

• Excellent Verbal and Written Communication

• Active Listening

• Conflict Resolution

• Problem Solving

• Customer Relationship Management

• Outbound and Inbound Call Handling

• Patience and Empathy

• Multitasking in Fast-Paced Environments

• Team Collaboration

• Time Management

• Data Entry and Record Keeping

• Adaptability and Flexibility

• Attention to Detail

• POS System Operation

• Complaint Handling and De-escalation

• Product Knowledge and Recommendation

• Teaching and Coaching

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