Support and Management Specialist
Resume:
Chante' Hypolite
******.********@*****.***
www.linkedin.com/in/chante-h-94072230a
Baton Rouge, LA 70806
Professional
Summary
Experienced & compassionate business administration & management professional optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and dependable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Adaptable with strong critical thinking, analytical, decision-making, problem-solving, and social awareness skills.
Skills
Strategy Planning & Implementation Policy & Procedure Development Client Relationship Building Logistical Coordination Attention to Detail Decision Making
Community Development & Service Organizational Skills Team Management & Training Data Analysis & Reporting Operations Management Self-Motivation
Accounts Payable & Receivable Documentation Management Marketing Awareness & Initiatives Budget Assistance & Implementation Conflict Resolution
Professional
Experience
08/2024 - 03/2025 Office Manager - Medical Office & Programmatic Administrator Louisiana Assistive Technology Access Network, Baton Rouge, LA
• Provider Enrollment: Maintain a database of provider data for compliance with payer sources which resulted in additional credentialing & enrollment for programmatic staff.
• Business Management: Perform executive duties when requested regarding scheduling, appointments, calendar events, IT services such as phone management, internet services and requests from programmatic staff.
• Asset Management: Support efforts to the accounting department by maintaining inventory of equipment and providing depreciation schedules for annual audit purposes.
• Bookkeeping: Track and securely maintain AT user payments for the affordable finance program and Assistive Technology services.
• Cost Efficiency & Effectiveness: Finalize and assist with the negotiations of bids products & services in accordance with the organization’s financial policy.
• Medicaid Billing Compliance: Manage, track, bill and collect Medicaid Community Choice Waiver by billing for Assistive Technology user assessments conducted by rehabilitation accessors.
12/2021 - 07/2024 Financial Service Specialist II
General Health Systems, Baton Rouge, LA
• Medical Billing and Collections: Managing insurance carrier accounts to ensure precise billing, efficient payment processing, accounting adjustments and the collection of any outstanding balances.
• Foster Relationships: Maintain excellent communication with MCO account executives, a key component in addressing financial inquiries regarding claim denials.
• Identify Claim Trends: Claim compliance with federal and state regulations concerning billing and insurance claims is necessary to maintain legal standards.
• Improving Collections: Successfully increased the collection rate of outstanding accounts through efficient billing processes and follow-up procedures.
• Reducing Denials: Decreasing denial rates on insurance claims by implementing a more thorough verification process.
02/2020 - 11/2021 Account Coordinator II
Tallahassee Memorial Healthcare, Tallahassee, FL
• Account Management: Oversee patient accounts by ensuring accurate and timely billing and payment processes.
• Insurance Verification: Verify insurance coverage and eligibility for patients, including pre- authorization and coordination of benefits.
• Billing and Collections: Prepare and send out billing statements, follow up on outstanding accounts, and manage collections of overdue balances.
• Increased Collections: Achieve a notable increase in account collections through initiative-taking follow-up and improved billing processes.
• Reduced Claim Denials: Implement measures that lead to a decrease in claim denials, improving the efficiency of the revenue cycle.
• Enhanced Efficiency: Streamline billing procedures, resulting in shorter turnaround times for claims processing and payments.
01/2014 - 07/2017 Account Management Specialist
EAN Holdings LLC, Rockville, MD
• Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction with services provided.
• Account Coordination: Function as the primary point of contact for assigned accounts, coordinating between clients and internal teams to fulfill service requests.
• Performance Monitoring: Track and analyze account performance, identifying opportunities for upselling or cross-selling additional services.
• Contract Management: Manage the contracts for clients, ensuring compliance with terms and conditions and negotiating renewals or modifications as needed.
• Reporting and Analysis: Prepare reports on account performance, client feedback, and market trends to present to management and inform strategic decisions.
• Increased Client Retention: Achieve a significant increase in client retention rates by enhancing customer service and providing value-added solutions.
• Revenue Growth: Drive revenue growth within assigned accounts through successful upselling and cross-selling initiatives
• Client Satisfaction Scores: Attain high client satisfaction scores through effective account management and initiative-taking communication.
• Improved Service Delivery: Implement improvements in service delivery processes that streamline operations and enhance client experiences.
07/2005 - 12/2013 Management Trainee, Assistant Branch Manager - Home City & Airport EAN Holdings LLC, Rockville, MD
• Operational Support: Assist the branch manager in managing daily operations, including overseeing staff, implementing policies, and ensuring compliance with company standards.
• Customer Service Excellence: Ensure high levels of customer satisfaction by providing exceptional service and addressing customer inquiries or complaints effectively.
• Staff Training and Supervision: Train, mentor, and supervise branch staff, ensuring they understand their roles and responsibilities and delivering guidance on best practices.
• Sales and Revenue Management: Support sales initiatives to drive revenue growth, monitor sales performance, and implement strategies to achieve financial goals. Other Experience
07/2017 - 07/2019 Independent Contract Driver
Uber Technologies Inc. & LYFT, New Orleans, LA
• Exceeded transportation expectations with a 4.95 diamond-level rating, fostering new business relationships and opportunities, and earned a scholarship to Arizona State University from Uber. Education
Certification
01/2008
Bachelor of Science, Business Administration, Florida A&M University, Tallahassee, FL
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