Quality Assurance Customer Service

DG

DAISY GOMEZ

**********@*****.*** 909-***-**** Chino, CA 91710

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Child Care

Inspections

Performance Monitoring

Quality Improvements

Collaboration Skills

Quality System Implementation

Documentation and Reporting

Communication Proficiency

Heavy Machinery Operation

Problem-Solving Skills

Warehouse Operations

Communication Skills (1 year)

Customer Service (Less than 1 year)

Quality Assurance

Warehouse Experience (3 years)

Walmart Distribution Center Chino, CA

Quality Assurance Associate

10/2020 - 06/2023

Processed high-volume workflows to quality and accuracy. Maintained quality and accuracy of inventory by tracking and identifying freight manually or with computer software.

Conducted audits on shipments and warehouse cycle schedules. Inspected freight and products for correct quantities and conditions. Analyzed quality assurance data to identify trends and develop and implement corrective action plans.

Inspected and repaired products to meet project expectations. Picked up heavy objects using proper lifting techniques to avoid personal injuries.

Cleaned and organized aisles, work stations and floors to promote operational productivity.

Operated forklift and pallet jack to transport heavy loads. Received and counted stock items, recording data manually or on computer for inventory purposes.

Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.

Stocked shelves, racks and bins with new or transferred merchandise. Walmart DC Chino, CA

Order Picker

07/2020 - 10/2020

Fulfilled orders quickly to accomplish challenging daily objectives. Selected products and items from shelves and pallets for customer orders. Picked products from designated locations using various tools and transferred to appropriate areas for further processing. Picked up heavy objects using proper lifting techniques to avoid personal injuries.

Cleaned and organized aisles, work stations and floors to promote Summary

Skills

Experience

operational productivity.

Used RF scanner to load totes, pallets and carts onto trucks for customer delivery.

Confirmed items picked for orders by keying codes into system. Achieved productivity and accuracy standards to meet company guidelines.

Limited damage to products and orders by using care when choosing items.

Kept work areas clean, neat and organized for optimal productivity and worker safety.

Read orders to verify attributes and quantities of merchandise. Read orders to obtain item numbers and located merchandise in bins or on shelves.

Placed products on conveyors for final wrapping and shipment. Youth & Family Club Pomona, CA

Staff Member

05/2018 - 03/2020

Greet callers and walk in customers in a friendly manner Perform clerical duties when asked to such as copying, files and faxing Handle multiple telephone lines

Monitors the lobby

Handle and direct incoming calls, route these incoming calls to the correct individual or department within the business, or send to a message system, such as voicemail, if required

Maintained a high-volume workload independently

Coordinated a calendar for multiple activities

Ability to work with Microsoft Word, Excel, and PowerPoint Monitors the snack shop, restocking and collecting payments. Gary High School Pomona, CA

High School Diploma

05/2018

Education and Training

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