Data Entry Customer Service

Location:

El Paso, TX

Salary:

14/hr

Posted:

August 15, 2025

Contact this candidate

Resume:

**/**** - **/**** *********** Retired, now seeking employment

Temporarily Retired, now seeking employment, El Paso, TX Sought retirement in February, now seeking additional employment, I possess excellent customer handling skills and am very dedicated and reliable. 10/2024 - 01/2025 Customer Service Agent

Tech Systems, dba Charles Schwab Investments, El Paso, TX Working for Tech Systems, contractor for Charles Schwab Retirement Services, primary responsibilities were assisting clients with their retirement accounts which included 401k accounts, IRA accounts, including Roth IRA's, transferring funds from one IRA account to another, opening/closing specific types of IRA accounts, explaining features, benefits and drawbacks of certain IRA's. Receiving escalated calls and resolving the issues, basically performing account maintenance on all aspects of the client's IRA account(s) pertinent to Charles Schwab protocol, and leaving the customer with the best service experience possible. 07/2024 - 10/2024 Data Entry Associate, Data Entry Keyers Conduent, El Paso, El Paso, TX

Primary responsibility was entering data obtained from the New Jersey Toll Authority, which included keying in License Plate tag information that included types of vehicles, state or municipality, and actual license plate information. Metrics were judged on the amount of tags entered in one hour increments. 04/2024 - 07/2024 Customer Service Agent - Bank of America, Customer Service Representatives Alorica, El Paso, TX

While working in a program for Bank of America, Small Business Deposits, which services clients with small business accounts. My duties included, but were not limited to; assisting clients with account updates, assist with wire transfers, bill payments, auto-pay statuses, card issue/replacements, explaining maintenance fees, check holds, providing clients with additional bank products (i.e., enrolling them in special service accounts) and many other account aspects pertinent to Bank of America services. Extreme accuracy in data entry skills is essential to maintain this position. Enhanced call service skills are required for this position since it is a banking format and my performance is gauged by ten metrics that must be adhered to at all times; call handle time, transfer rates, hold times, customer survey scores, digital solutions offered to customer, digital solution customer acknowledgment, adherence, attendance, correctness of required wording to customers and overall David Inocencio

10333 Grouse Rd, Space #104

El Paso, TX 79924

Phone: 915-***-****

Email: ****************@*****.***

Objective

Motivated and customer-focused professional seeking a Call Center Representative/ Data Entry position to leverage excellent communication skills, problem-solving abilities, and a strong commitment to delivering outstanding service. Dedicated to resolving customer inquiries efficiently, improving satisfaction, and contributing to the overall success of the team. Ability Summary

Strong abilities in customer sales/relations, extremely accurate data entry skills, vast experience utilizing various data entry devices, strong ability in communication with customers, meeting sales goals and performance metrics.

Employment History

performance scores.

05/2023 - 03/2024 Customer Service Agent, Customer Service Representatives Transperfect Connect, El Paso, TX

Under Transperfect Connect's employment, I was assigned to the program contract for "Consumer Cellular" phone carriers. In this capacity I was responsible for all aspects of the customer's phone accounts, which included, but were not limited to; opening/closing accounts, sales of phones, smartwatches and home bases, changing talk and data plans, updating financial and account information, receiving escalated calls and settling billing disputes, issuing credits, altering customer's phone settings, troubleshooting specific issues with customer's phones, arranging protection plans and various other duties. Some Administrative Assistant duties were periodically assigned to me to provide clerical duties commensurate with the support of the call center's employee events. Also, accurate data entry skills were necessary to remain in this position. Ensured that each and every call received or "call backs" encountered, presented the customer with the best call experience possible. Metrics were measured for handle time, adherence, compliance, transfer rates and customer surveys.

03/2023 - 05/2023 Health Benefits Specialist/Customer Service Associ, Healthcare Support Workers, All Other

Avantive Solutions, El Paso, TX

Assist health plan members in every aspect of their health plan policy including; verifying health plan cards, activating new cards, issuing replacement health cards, explaining to member the complete services the health plan provides and how the cards can be utilized for different coverage and purchases, make OTC (over the counter) purchases using the automated ordering system, making utility payments using their health plan options, check status of orders including tracking orders, make work support tickets to add utility companies to member's account, contacting health providers for further information to assist the member with any issues that he/she may have, schedule physician appointments for members and escalate calls to a escalation specialist, supervisor or manager. This position requires the associate to be fully versed in communicating with the health plan member in every aspect of the conversation, providing the best service experience possible for the member to have.

08/2022 - 02/2023 Customer Service Associate/Data Entry, Data Entry Keyers Dial America, El Paso, TX

Working for Dial America call center, duties include working in a program called

"Daily Pay", which is a program that allows the customer to withdraw their earnings before receiving their next paycheck. This program required the associate to assist the customer in every aspect of his/her Daily Pay account which includes; earnings transfer dates and amounts, gross pay amounts, witholding deductions, net pay amounts, remainder pay amounts (net pay after transfer amounts have been deducted), payment account information/confirmation, banking/debit card criteria and various other aspects pertaining to the customer's account. I was also working in an additional program called "Account Assurance", which is a program that provides credit card/store card protection in the event of several eligibility criterias. This involves offering the service to the customer when they are in the process of activating their credit/store card. Both of these programs require very accurate data entries and have metrics that must be met, i.e.; customer satisfaction e-mails, handle time, adherence factors and sales amounts of card protection plans per week. I am very accomplished at customer communication skills and adept at determining the customer's disposition and patience level and have attained a high customer satisfaction rate (CSAT) as well as a very good sales attainment.

05/2021 - 06/2022 Customer Service Associate/Data Entry Clerk, Customer Service Representatives

Full Beauty, El Paso, TX

While working for Full Beauty, which is a corporation that includes eight different companies that specialize in Plus Size men and women's clothing and an additional company that markets indoor/outdoor home furnishings, I have acquired in-depth knowledge and experience as a Sales Associate and a Data Entry Clerk. As a Sales Associate/Data Entry Clerk, my duties included; receiving in-bound calls to process customer catalog orders, as well as assisting the customer place orders using the on-line ordering system. Accurate data entry skills are required prerequisites to accomplish these tasks.

Other requirements include meeting specific sales metrics in; add-on sales, customer choice discounts, credit card sales, member rewards programs as well as resolving customer service related issues such as; product refund/credits back to the customer, process customer exchanges and various other service aspects relative to providing the customer the best experience possible. Very accurate data entry skills are also required when processing incoming catalog mail orders which arrive by the hundreds daily, to our El Paso center. I am also assigned to special projects requested by our corporate headquarters to perform evaluations on our sales associates located at our auxiliary call center in the Philippines. Many improvements were made there due to these evaluations. 03/2019 - 08/2020 Maintenance Trades Helper, Data Entry Keyers Technica, LLC, El Paso, TX

Working for the Fort Bliss Logistics Readiness Center with U.S. Army Officers and enlisted personnel, customer service

and liaison were of paramount importance for the implementation of maintaining and repairing a myriad of heavy military

equipment which included; M1 Combat Tanks, Tracked Recovery Vehicles, Armored Personnel Carriers (APC's), heavy

construction equipment, large cargo vehicles as well as Humvee combat variants. Duties included locating, retrieving, and preparing vehicles for maintenance, component replacement or troubleshooting

using tracked tow or recovery vehicles, forklifts, cranes and overhead hoists. Assisted civilian union mechanics in the performance of repairing or replacing worn parts, wiring or large components such

as engines, transmissions, transfer cases and/or differentials. Parts accountability and inventory control were also required, with constant feedback from our military customers, assuring

correct and accurate repair and maintenance procedures were implemented according to the relevant Technical Manuals (TM's) and correct echelons.

Other duties included establishing effective communication with supply personnel for the purpose of retrieving new parts/components

and the turning in of used and/or serviceable parts using proper forms and procedures for complete accountability.

Working directly with several shop lead managers, union mechanics, parts supply personnel, welding and body shop managers,

U.S. Army Officers and enlisted personnel on a daily basis required the establishment of good customer communication skills pertinent to the daily performance of this position. 04/2017 - 11/2018 Welding Robotics Operator/Warehouse Inventory Pers USA Production Parts, GAINESVILLE, GA

Utilizing Dual Robotic Welding Machines simultaneouslly, I became accomplished in monitoring and re-calibrating several welding

programs and their derivative welding angles via the computers, to construct metal frames of several different configurations.

Duties included loading metal components to the welding jig prior to robotic welding. Troubleshooting these robots were constant

and demanded utilization of schematical diagrams and special tooling for these tasks.

Removed completed frameworks and placed in specific storage areas. Accurate weekly warehouse inventory of numerous com-

ponent parts, both assembled and unassembled, were necessary providing correct inventory calculations for precise accountability. 03/2017 - 04/2017 Production Assembler/Warehouse Inventory Personnel Carefusion,El Paso, EL PASO, TX

In a sterile environment, produced surgical devices involving glass vials containing pre-operation solutions used for sterilizing areas on patients, which were sealed by high temperatures utilizing a conveyor type assembly system and involved high temperature working environments, as warehouse inventory personnel conducted daily inventory counts and product retrieval for use in the production area. 09/2015 - 03/2017 Storage Facility Inventory Personnel/General Labor Treehouse Foods, EL PASO, TX

Storage Facility inventory duties included daily inventory and product retrieval for use in production area. As general laborer processed various types of nut products by handling them in heavy bulk form, dispensing them into huge bins for further processing by the factory

01/2015 - 12/2015 Self Employed-HVAC Systems Troubleshooter HVAC Systems Troubleshooter, EL PASO, TX

Referrals came from a rental property manager, worked on both refrigeration and evaporative cooling systems. Repaired both types of these systems, also provided general house/mobile home plumbing and electrical repair and/or additions. 05/2015 HVAC systems, installation,rep

1 Year at College or a Technical or Vocational School El Paso Community College, El Paso, TX

04/1994 Effective Supervising

Certificate of Attendance/Completion (Disabled Individuals) El Paso Community College, El Paso, TX

Describe and implement various supervisory techniques, establish and instill positive workplace environments, maintain positive employee contact ensuring productive working relationships.

Education History

11/1985 Data Processing Essentials and Computer Apps. Certificate of Attendance/Completion (Disabled Individuals) University of Texas at El Paso, El Paso, TX

Provide computer data entry on latest software programs for use in the workplace. 05/1979 Customer Relations/Telephone Courtesy

Certificate of Attendance/Completion (Disabled Individuals) Department of the Army, Ft. Bliss, TX

Implement positive and courteous customer relationships in the business world. 05/2022 Customer Compliment Awards

Full Beauty

03/2022 Certificate of Excellence

Full Beauty

Occupational Licenses, Certificates and Training

Detailed References

Luis Gonzalez, Shop Lead Supervisor

Technica, LLC

Ft. Bliss, Bldg. 20177

El Paso, TX 79916