Customer service representative

Vidya.S

Mobile:953-***-****

Email:**********.********@*****.***

Location: Bangalore.

PROFESSIONAL EXPERIENCE:

Concentrix Pvt ltd - Customer Service, advisor December 2024 - May 2025

Chat process, handling inbound calls and upselling.

Accenture Solutions Ltd-(Virgin Media) - Senior Associate, Customer Service Representative July 2019 – October 2022.

Porting &Scheduling: Executed porting, disconnecting and scheduling of telephone numbers per customer requests, ensuring compliance with industry standards.

Escalation Handling: Efficiently managed escalations, resolving complex issues related to incomplete work orders, disconnections, cancellations, and recontracts.

Account Auditing: Conducted audits to ensure accuracy and completeness, identifying and correcting errors promptly.

Training &Mentorship: Trained and mentored new associates, sharing best practices to ensure a smooth transition into their roles.

Task Management: Managed over200 accounts daily, performing15+criticaltaskswitha strong focus on precision and time management.

Key Responsibilities:

Retrieved customer data via Excel and Gateway scheduled porting, removed codes and updated statuses (incomplete, disconnection, cancelled, recontract). Managed tasks including handling incomplete status, disconnection status, bundle errors, and reschedule scenarios.

4 Ever Clothing :-

Account assistant -March 2018 to June 2019

• Handled Accounting billing and customer follow-ups.

Sri Raghavendra Power Solutions:-

Office Coordinator - June2015 to March2018

• Managed system work, customer and employee follow-ups, billing, quotations & marketing. EDUCATION:

Bachelor of Commerce.

Jnana Jyothi Degree College, Bangalore University

2012– 2015.

SKILLS-

Porting & Scheduling: Expertise in telephone number porting, scheduling and disconnection processes.

Task Management: Ability to handle high-volume tasks with precision and efficiency.

Customer Service: Strong focus on customer satisfaction and timely issue resolution.

Training & Mentorship: Skilled in training new associates and providing on going support.

Technical Proficiency: Experienced with various applications including Outlook, Excel, Gateway, and more.

Problem-Solving: Effective in trouble shooting complex issues and providing practical solutions.

Computer Skills:

Basic& MS Excel, TALLY, Basic knowledge of ITIL process (L1 &L2). PERSONALDETAILS:

Date of Birth: 03/12/1994

Nationality: Indian

Gender: Female

Marital Status: Single

Languages Known: English, Kannada, Telugu, Tamil, Hindi DECLARATION:

I here by declare that the above information is true to the best of my knowledge and belief. Location: Bangalore. Vidya. S

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