Employee Relations Human Resources

CA

CYNTHIA ADAMS

**************@*****.*** 649-***-**** Providenciales Turks and Caicos Islands

Dynamic Human Resources Manager with a proven track record at Turks and Caicos Islands Airports Authority, excelling in strategic planning and employee relations. Demonstrated success in enhancing organizational development and resolving conflicts through effective communication. Skilled in HR compliance and training, significantly improving workforce efficiency and satisfaction.

Strategic Planning

Employee Relations

Recruitment and Selection

Training and Development

Performance Management

Labor Law Compliance

Employee Onboarding

Succession Planning

Organizational Development

Conflict Resolution

Strategic Thinking

Communication Skills

Turks and Caicos Islands Airports

Authority Providenciales, Turks and

Caicos Islands

Human Resources Manager

07/2019 - 04/2025

Recruitment and Selection - Sourcing candidates for interviews and assessment. Job offers and onboarding.

Employee Relations - Addressing employees' concerns and conflicts, implementing disciplinary actions, and facilitating communication between management and employees.

Training and Development - Design and deliver training programs. Identify employees' development needs.

Performance Management - Conduct performance reviews. Set goals and objectives and provide coaching to 392 employees.

Compensation and benefits - Administer payroll and benefits programs. HR Administration - Maintain employees records and HR database. Assist in HR Policy and development. Prepare HR Documents and reports. Compliance and Legal - Staying up to date on Labour Laws. Ensure HR practices align with legal requirements. Handle grievances and investigation.

Flow TCI Ltd Providenciales, Turks and

Caicos Islands

Retail Store Manager

02/2009 - 02/2019

Led a team to resolve service issues, ensuring complete customer satisfaction.

Communicated with customers via phone, email, and in-person regarding products and services.

Acted on behalf of the company to address customer needs effectively. Maintained a professional environment for retail sales associates to enhance performance.

Facilitated problem-solving initiatives to boost customer satisfaction and sales.

Cable and Wireless (WI) Ltd

Providenciales, Turks and Caicos Islands

Managed prepaid platform coordination to enhance operational efficiency. Handled billing tapes, processed collect calls, conducted monthly Personal Summary

Skills

Experience

Financial Analyst

10/2000 - 01/2009

reconciliations, and generated SQL reports.

Maintained inventory of phone cards, ensuring timely distribution and activation.

Addressed customer inquiries and adjusted prepaid accounts to improve service satisfaction.

Conducted financial analysis and modeling to drive informed decision- making.

Assisted in budgeting, forecasting, and cost management optimization. Monitored financial risks and trends while ensuring compliance with regulations.

CIBC Turks and Caicos Islands

Providenciales, Turks and Caicos Islands

Assistant Customer Service Manager

10/1999 - 10/2000

Oversaw and supported team members in achieving performance goals. Managed staff schedules and conducted performance evaluations. Engaged customers to address needs and resolve concerns. Analyzed data to generate reports for actionable business insights. Streamlined operational processes to enhance efficiency. Facilitated training programs to promote professional development. Ensured compliance with policies and regulatory standards. Cable and Wireless (WI) Ltd

Providenciales, Turks and Caicos Islands

Financial Analyst

01/1996 - 09/1999

Managed prepaid platform coordination to enhance operational efficiency. Conducted monthly reconciliations and processed billing tapes, ensuring accurate financial records.

Generated SQL reports to support data-driven decision-making and performance tracking.

Maintained inventory of phone cards, overseeing distribution and activation processes.

Addressed customer inquiries, making timely adjustments to prepaid accounts.

Performed detailed financial analysis and modeling to inform strategic decisions.

Assisted in budgeting and forecasting, optimizing cost management practices.

Monitored financial risks and trends, ensuring compliance with regulatory standards.

Barclays Bank Grand Turk, Turks and

Caicos Islands

Sales Representative

04/1994 - 12/1995

Established and nurtured strong client relationships to enhance customer loyalty.

Provided personalized service and followed up on all customer inquiries. Assisted with account openings while explaining product features and benefits.

Prepared and processed applications for various financial products, including loans and credit cards.

Maintained accurate records of customer interactions and transactions to ensure data integrity.

Ensured compliance with banking policies, procedures, and regulatory standards.

Cross-sold financial products to existing customers, increasing overall sales revenue.

Medgar Ever College New York

Bachelor of Science in Business Administration

06/1993

Turks and Caicos Islands High School Grand Turk

High School Diploma in Second Class Diploma, 5 CXCs Passes Education and Training

06/1988

Membership in HR-related organization such as the Society for Human Resource Management (SHRM) Actively pursuing Society for Human Resource Management Certification. Scheduled to begin an online MA in Human Resources in September 2025. Engaging in HR conferences, seminars, and workshops for professional development and networking opportunities within the HR community.

Activities

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