Office Assistant Customer Service
Resume:
SUMMER BRANCH
MIDWEST CITY OK 73110
405-***-**** SUMMER ********@*****.***
PROFESSIONAL SUMMARY
Over 25 years of Administrative and Customer Service experience
Extensive experience performing administrative support tasks, such as proofreading, transcribing handwritten information, operating calculators add/or computers to pay records, invoices, balance sheets, etc.
Proficient in utilizing Microsoft Outlook and Excel for email correspondence, report creation, and client documentation
Skilled working with confidential documents and ensuring all information is recorded accurately
Excellent interpersonal skills
TECHNICAL SKILLS
Microsoft Outlook, Microsoft Excel Spread sheet, Microsoft Word, AS400k, Akurant, Symitar, MMIS, Meditech IDX, EMR
WORK EXPERIENCE
st. anthony’s h ospital 3-1-2025 – current
office assistant provides general administrative and clerical support to an office and its staff. handles a variety of tasks to ensure the smooth operation of the office environment, often serving as the first point of contact for visitors and callers.
Key responsibilities of an office assistant include:
Handling communication: Answering phones, responding to emails, and managing incoming/outgoing mail.
Managing schedules and appointments: Scheduling meetings, maintaining calendars, and coordinating travel arrangements.
Maintaining office supplies: Ordering, monitoring, and restocking supplies.
Organizing and filing documents: Managing paperwork, creating and maintaining filing systems, and handling data entry.
Providing general office support: Greeting visitors, preparing documents, and assisting with other tasks as needed.
Ensuring a tidy and welcoming environment: Maintaining the cleanliness and organization of the office space.
Assisting with basic bookkeeping: Completing data entry, accounts payable, or light accounting duties
OU HEALTH
Referral specialist PsR / Scheduler 11-1-21- 3-1-25
Requirements and Responsibilities
Referral Specialist ensures patients have been cleared for specialty service office visits. Resolves pre-certification, registration and case-related concerns prior to a patient's appointment. Being a Referral Specialist gathers pertinent information from insurance carriers, financial counselors, and other ancillary staff to make certain the patient's financial obligations for services provided. Provides support to clinical staff in order to facilitate the administrative components of clinical referrals for various services. Additionally, Referral Specialist acts as a liaison between hospitals, physicians, health plans, vendors, and patients, or other referral sources. Schedule patients and Verifies insurance coverage and obtains authorizations if needed from insurance coverage. Enters referrals and documents communications, actions, and other data in an information system.
OU HEALTH
SR PATIENT ACCOUNT REP/PSR OKLAHOMA CITY,OK 02-01- 2021 – 11-01-2021
Position Information: Under general supervision, may participate in any or all aspects of the patient processing and accounts receivable functions of the organization including billing, charge entry, collection, registration, scheduling, follow-up, coding, payment posting, and credit balance resolution. Essential Duties:
• May reconcile daily IDX system receivables reports.
• May balance monthly transactions and provide summaries to faculty and department administration.
• Reviews patient admitting records and extracts information. Enters patient identification and demographic information to billing system. Contacts agency representatives to verify type and extent of insurance coverage.
• Reviews source documents to determine if sufficient data is present for processing. Transcribes and or verifies data from source documents in order to enter to the system. Batches and enters charges and generate cash totals. Balances batches by comparing batch proofs to source documents.
• Acquires information from the organization for the patient, insurance carriers, or other entities. May interact with hospital patient accounting or records to obtain patient demographics or other billing information. Operates hospital information system to obtain demographics, insurance, and status of approvals or denials. Completes inpatient and outpatient documents processing. Assists with resolving problems with IDX billing. Maintains records of charges, payments, and third party charges.
• Answers patients questions. Handles correspondence regarding collection activity and records results. Identifies patient accounts for collection action. May receive patient payments and or issue payment receipts. Initiates contact with patient and or third party carriers if there is a delay in responding to statements or claims.
PHYCON OKLAHOMA CITY, OK 01/2016 -01-2021
MEDICAL BILLER
●Registering the patient and verifying their insurance coverage
●Collecting the information required to create a claim
●Working directly with the insurance company, healthcare provider, and patient to get a claim processed and paid
●Reviewing and appealing unpaid and denied claims
●Handling collections on unpaid accounts
●Managing the facility’s Accounts Receivable reports
●Answering patients’ billing questions
GATE CHURCH OKLAHOMA CITY, OK 11/2013-01/2016
RECEPTIONIST
Operated telephone switchboard to answer, screen, and forward calls, provided information, took messages, and scheduled appointments
Greeted persons entering establishment, determined nature and purpose of visit, and directed them to specific destinations.
Transmitted information or documents to customers, using computer, mail, or facsimile machine
Resolved complaints from customers or general public
Performed administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators and/or computers to work with pay records, invoices, balance sheets, or other documents
Filed and maintained records
Provided information about establishment, such as location of departments or offices, employees within the organization
SOONER CARE OKLAHOMA CITY, OK 11/2007- 11/2013
CUSTOMER SERVICE REPRESENTATIVE
Operated communication systems, such as telephone, and switchboards
Answered up to 150 incoming calls, greeted callers, provided information, transferred calls or took messages as necessary
Researched information from spreadsheets and advised clients and recommended on insurance coverage options
Processed client’s request for duplicate documents
CITI FINANCIAL GROUP OKLAHOMA CITY, OK 05/2004 - 10/2007
COLLECTOR
Arranged for debt repayment or establish repayment schedules, based on customers' financial situations and processed payments
Advised customers of necessary actions and strategies for debt repayment
Conferred with customers by telephone and determined reasons for overdue payments and reviewed the terms of the mortgage contract
Located and monitored overdue accounts, using computers and a variety of automated systems
Answered customer questions regarding problems with their accounts
Recorded information about financial status of customers and status of collection efforts
BAPTIST MEDICAL CENTER OKLAHOMA CITY, OK 05/2002 - 05/2004
COLLECTOR
Processed, prepared, and submitted forms and applications for coverage to insurance carriers
Reviewed and verified data, such as age, name, and address on insurance applications and policies
Modified, updated, and processed existing policies and claims to reflect any changes
Transcribed data to worksheets and entered data into computer for use in preparing documents and adjusting account
Verified clients’ insurance coverage with primary and secondary carrier
Established repayment schedules, based on customers' financial situations and processed payments
PRESBYTERIAN HOSPITAL OKLAHOMA CITY, OK 11/2000 - 02/2002
RECEPTIONIST
Obtained various specified information, such as person's name, address, age, religious preference, or state of residency
Compiled, recorded, and coded results or data from interview or survey, using computer or specified form
Performed patient services, such as answering the telephone or assisting patients with financial or medical questions
Reviewed data obtained from interview for completeness and accuracy
Assisted individuals in filling out applications or questionnaires
SPRINT PCS OKLAHOMA CITY, OK 02/1998 - 01/2000
COLLECTOR
Arranged for repayment or established repayment schedules, based on customers' financial situations and reactivated services.
Located and notified customers of delinquent accounts by mail or telephone to solicit payment
Advised customers of necessary actions and strategies for debt repayment
Persuaded customers to pay amounts due
Located and monitored overdue accounts, using computers and a variety of automated systems
Answered customer questions regarding problems with their accounts
Sorted and filed correspondence and performed miscellaneous clerical duties
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