Customer Service Professional/Relationship Builder

NAKEYSHA STEWARD

Birmingham, Alabama *****

205-***-**** ********@***.***

PROFILE SUMMARY

Experienced administrative professional with comprehensive knowledge of business principles and operational procedures presently seeking a position to utilize my knowledge and ability effectively and efficiently.

SKILLS

Leadership Customer Relationship Management Business Strategies Administrative Operations Real Estate Telecommunications Policies & Procedures Marketing Quality Assurance Training Process Improvement Performance Management Performance Metrics Strategic Planning Compliance Project Management Research Analysis Documentation Assessment Evaluation Microsoft Office LICENSES

Alabama Real Estate License Alabama Insurance License (Personal Property) Alabama Notary CORE COMPETENCIES

• Significant knowledge of real estate processes, business principles, operational processes, and quality standards.

• Implement effective processes to enhance operational processes and achieve business outcomes and objectives.

• Committed to quality performance and maintaining excellent service delivery consistent with best practices.

• Excellent training ability along with solid negotiation, independent thinking, decision-making, communication, and negotiation skills.

• Establish positive business relationships with colleagues, business partners, and external parties resulting in effective business operations.

PROFESSIONAL EXPERIENCE

• Develops and maintains relationships with clients, understanding their insurance needs and providing personalized solutions.

• Advises clients on insurance options, coverage limits, and policy features, ensuring they make informed decisions.

• Assists clients with filing insurance claims, guiding them through the claims process and ensuring timely resolution.

• Handles administrative tasks such as maintaining client records, processing payments, and managing office paperwork.

• Addresses client concerns and inquiries, resolving any issues that arise to maintain high customer satisfaction.

• Stays up-to-date with insurance industry regulations and State Farm's policies to ensure compliance in all interactions.

State Farm, Birmingham, Alabama Insurance Agent/Office Manager 10/2022- 12/2023

• Lead intake operations for real estate coaching and business funding inquiries.

• Serve as the first point of contact, providing tailored guidance to prospective clients.

• Manage CRM pipelines and coordinate with internal teams to support lead conversion and on-boarding.

• Conduct discovery calls and sales presentations, driving customer acquisition and satisfaction. Denknows Funding, Remote Lead Intake Specialist (Customer Service & Sales Representative) 02/2024 – Present

NAKEYSHA STEWARD

Birmingham, Alabama 35215

205-***-**** ********@***.***

2

EDUCATION

University of Alabama, Tuscaloosa, Alabama Bachelor of Science (Business Administration), 2004

University of Alabama, Tuscaloosa, Alabama Bachelor of Arts (Political Science), 2004

eXp Realty, Birmingham, Alabama Real Estate Agent, 01/2021 – Present

• Maintain high-level service delivery to clients ensuring professionalism and accountability during the homebuying and selling process.

• Provide clients with pertinent information associated with real estate processes and make recommendations to clients based on individual assessments.

• Conduct extensive research regarding the real estate market and trends to make informed decisions regarding business processes.

• Effectively negotiate with real estate agents on behalf of clients as well as work with appraisers, inspectors, and loan officers.

Manage documentation ensuring regulatory compliance and best practices consistent with real estat1e guidelines. T-Mobile, Birmingham, Alabama

Team of Experts Team Manager Team of Experts Coach Financial Care Coach, 3/2010 – 10/2020

• Directed operational processes and provided direct supervision to over 40 team members ensuring optimal business operations.

• Maintained high-level customer service adhering to policies and procedures consistent with best practices.

• Promoted an environment conducive to effective teamwork, positive business outcomes, and professional development.

• Implemented effective business strategies in support of short-term and long-term organizational goals ensuring effective business operations.

• Collaborated with leadership and facilitated administrative meetings to communicate business strategies and expectations associated with organizational objectives.

Contact this candidate