Technical Support It

Kenneth Barthel

IT Support Logistics Management Operations Management

678-***-**** ***********@*****.*** Fayetteville, GA

https://www.linkedin.com/in/kenbarthel/

Remote Help Desk

Risk Management

Technical Support

Software Implementation

Compliance Auditing

Quality Assurance

Staff Supervision

Data Analysis

Testing & Validation

TECHNICAL SKILLS

Active Directory, CargoLux, Cisco Cargo Logistics Tracking System, Jira, Microsoft Exchange, Microsoft Office Suite (Word, PowerPoint, and Excel), Old Dominion Voting Systems, QuickBooks, Shaw Systems

PROFESSIONAL EXPERIENCE

Sr. Lead IT Systems Specialist (Contract) Atlanta, GA

Fulton County Government (Elections) (Aug 2023-Present)

Oversee and coach a team of 20 logistics and IT professionals, driving performance excellence while managing the setup, maintenance, and troubleshooting of complex election systems, including voting machines and related hardware.

Analyze logistics data and system performance metrics to identify operational inefficiencies, implementing corrective actions that enhance system reliability and streamline election-day processes.

Coordinate with suppliers, distributors, and cross-functional teams to resolve logistical and technical issues, ensuring timely software installations, upgrades, and monitoring of Dominion voting systems across multiple locations.

Conduct comprehensive pre-election testing, validation, and provide on-site technical support to minimize downtime, maintain system accuracy, and deliver seamless voting experiences for constituents.

Gateway Logistics Import Supervisor Atlanta, GA

DSV Air (Feb 2022-Feb 2023)

Developed and implemented departmental policies, budgets, and procedures while supporting the rollout of new logistics software systems to enhance operational efficiency, data accuracy, and compliance adherence

Managed international import operations and tracked shipments arriving into the Atlanta region, ensuring compliance with regulatory requirements and meeting departmental KPIs for timely and cost-effective recoveries and deliveries.

Led a team of logistics analysts and operations professionals to identify and resolve operational discrepancies, drive continuous process improvements, and proactively mitigate delays to optimize recovery timelines.

Coordinated daily with multiple trucking and transportation agencies to ensure accurate, complaint, and efficient cargo movement aligned with organizational logistics goals and strategic objectives.

IT Remote Support Specialist/Helpdesk Analyst (Tier3)

Blue Light Systems (Jan 2019-Nov 2022) Atlanta, GA

Managed remote helpdesk operations using Jira Service Management and other ticketing systems to efficiently resolve technical issues across multiple institutions, ensuring timely response and high customer satisfaction.

Provided expert on-site and remote technical support, troubleshooting hardware, software, network performance, and connectivity issues while maintaining strict adherence to disaster recovery protocols as a key member of the Disaster Recovery Compliance Board.

Spearheaded a team of 6 IT technicians, driving performance improvements through coaching and continuous IT service management (ITSM) best practices, resulting in enhanced service delivery and user experience.

Administered user and group account setups in Active Directory and Exchange, maintained IT asset inventory, and resolved complex customer complaints swiftly by delivering effective, scalable solutions.

SR Duty Manager

Swissport USA (Oct 2018-April 2022) Atlanta, GA

Maintained accurate inventory of high-value freight and materials, ensuring full compliance with OSHA standards and internal controls while minimizing shrinkage and maintaining real-time tracking integrity.

Directed monthly audits and regulatory briefings with U.S. Customs and Border Protection and the Department of Aviation, ensuring strict adherence to federal compliance, import/export regulations, and site security protocols.

Supervised health and safety initiatives as team lead, training warehouse personnel on OSHA-compliant procedures, equipment operation (forklifts, pallet jacks, front-end loaders), and incident prevention strategies.

Managed scheduling, recruitment, and onboarding for warehouse and administrative staff, embedding safety culture into operational workflows and proactively resolving risks to ensure a compliant and injury-free environment.

Operations Manager

Credit Union Loan Source (Jan 2006-Feb 2018) Atlanta, GA

Oversaw cross-functional teams across credit union operations for 11+ years, ensuring compliance with regulatory standards (NCUA, FFIEC) and incorporating secure data handling practices to support member privacy and institutional integrity.

Partnered with the Chief Compliance Officer to implement risk mitigation policies and cybersecurity-aligned procedures across departments, enhancing internal controls and regulatory readiness.

Reduced average call wait times by 97% by designing and implementing operational analytics tools, while also monitoring secure access to customer data systems in compliance with network security protocols.

Developed and executed customer satisfaction strategies that leveraged data-driven insights and secure digital communication channels, resulting in improved service quality and enhanced member trust.

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