Business Operations Project Coordinator

Katherina Pelaez

Raleigh, NC ***** 347-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

A highly motivated and dedicated Business Operations & Administrative professional who holds a Bachelor’s Degree in Business Management with 10+ years of demonstrated ability to plan, execute, and maintain executive and managerial projects. Able to provide administrative leadership to teams while strengthening operational efficiency in a support role. SKILLS & COMPETENCIES

Business Operations

Process Improvement

Strong Communication

Internal Process Auditing

P&L Responsibility

Asset Management

Conflict Resolution

Personnel Management

Workplace Safety & Compliance

Technical: Microsoft Office Suite (Word, Excel, PowerPoint), SAP, AS/400, E-Auto, Saleschain, QuickBooks, Salesforce. WORK EXPERIENCE

RSM LLP, US. Raleigh, NC 2022 - Present

Tax Engagement Support Service Specialist, Project Coordinator

Perform new client setup, print and assemble corporate tax returns, utilizing firm software tools and routing instructions.

Prepare tax client documents such as engagement letters, statements of work, and other deliverables.

Full ownership of e-filing processes, including monitoring and releasing external returns to tax authorities.

Monitor ongoing filings for acceptance, transmission errors, and rejections to resolve as quickly as possible.

Prepare monthly KPI reports, with specific detailing into data entry metrics, including error reporting.

Provide executive-level administrative support to tax leadership, including calendar management, document preparation, and confidential correspondence.

Carolina Office Equipment Co. Raleigh, NC 2017 - 2022 Branch Manager, Administrative

Responsible for managing office operations, including administrative functions, project management, executive support, and accounting duties.

Research and reconcile all accounts in all stages of delinquency for company-wide weekly AR reports.

Act as liaison between technicians and customer contacts, performing dispatch duties.

Perform monthly audit of monies received from currency-operated machines from various locations.

Maintain standardized processes across 7 branches, including administrative processes.

Manage all contract billing, amendments, and secure funding from financial institutions for business deals.

Perform reconciliation on commission payments for 12 sales reps, including compiling customer information.

Execute all administrative duties on-site, including ordering supplies to ensure an adequate amount of inventory.

Supported executive team with meeting preparation, internal communications, and follow-ups on key deliverables.

Oversaw executive calendars, coordinated domestic travel, and managed meeting logistics with a high degree of confidentiality.

Go Home LTD Flushing, NY 2013 - 2017

Receptionist, Accounts Payable & Receivable

Responsible for interactive web chat, receiving inquiries daily, and identifying and qualifying potential sales.

Compiled and updated all client accounts, including customer loyalty programs and past-due balances.

Prepared showrooms for special projects, marketing initiatives, and presentation materials.

Performed high-volume administrative tasks, including phone and walk-in customers, ensuring world class service. Queens Borough Community College Queens, NY Graduated: 2005 B.S. in Business Management

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