Customer Service Supply Chain

Michelle Arnold

Professional Summary

Dynamic and results-driven Office and Operations professional with 20+ years of progressive experience spanning administrative management, supply chain logistics, HR support, training and development, and top-tier customer service. Adept at streamlining workflows, strengthening vendor partnerships, and providing technical support to ensure seamless office and operational efficiency.

Work Experience

Office Manager / HR Assistant

Predator Group – Jacksonville, FL March 2024 to November 2024

• Managed daily office operations, including scheduling, meeting coordination, and correspondence handling, while minimizing disruptions during office moves and renovations.

• Assisted in the recruitment and onboarding processes, reducing time-to-fill vacancies and ensuring a seamless integration for new employees into company culture.

• Negotiated vendor contracts for office supplies and services, securing cost-effective solutions and developing standardized administrative procedures to enhance efficiency.

• Collaborated with HR and IT departments to maintain employee records, troubleshoot equipment issues, and ensure compliance with employment laws and data protection regulations.

Recruiter (Contract Role)

Adecco – Jacksonville, FL October 2023 to November 2023

• Recruited potential candidates by conducting interviews, analyzing responses, and verifying references to match qualifications with job requirements.

• Facilitated the onboarding process to integrate new hires effectively, ensuring alignment with company procedures.

• Engaged daily with onsite associates and supervisors to support client success metrics and provided performance and attendance counseling as necessary. Transportation Specialist

Bridgestone Americas – Jacksonville, FL May 2017 to June 2023

• Processed and generated invoices, including billing of Less Than Truckload (LTL) shipments, and created Bills of Lading for distribution center shipments.

• Coordinated and scheduled appointments for pick-up and managed container and export load shipments from the distribution center.

• Oversaw security operations by monitoring facility cameras and managed access in the badging system to ensure compliance with security protocols.

• Facilitated OSHA training for new hires on safety guidelines and provided IT troubleshooting support across the distribution center. Customer Consultant (Contract Role)

Aerotek at JEA – Jacksonville, FL May 2018 to May 2019

• Assisted customers with billing inquiries, account creation, and processing of account extensions, ensuring efficient and accurate service delivery.

• Conducted detailed research on accounts to verify claims, and managed documentation by emailing and faxing necessary information to relevant parties. Operations Team Leader

Bedrosians Tile and Stone – Jacksonville, FL May 2017 to November 2017

• Streamlined customer service processes and systems, enhancing client satisfaction through effective communication and support.

• Oversaw inventory management and shipping operations, ensuring accuracy and timely delivery by coordinating with warehouse and logistics teams.

• Trained staff on cash handling and operations, maintaining confidentiality of financial records and ensuring compliance with company policies. CSR / Fraud Expert

InComm – Jacksonville, FL November 2013 to January 2017

• Assisted customers with credit card transactions and addressed billing inquiries, ensuring accurate and timely resolution.

• Investigated unauthorized transactions to identify potential fraud, contributing to enhanced security measures.

• Facilitated the replacement process for lost or stolen cards, maintaining customer trust and satisfaction.

Administrative Assistant

Virginia College – Jacksonville, FL March 2012 to September 2013

• Coordinated and executed meeting logistics, including drafting agendas, preparing materials, and managing follow-up tasks for team conferences.

• Managed office operations by overseeing the receptionist area, handling media inquiries, and maintaining electronic and paper filing systems.

• Facilitated communication and logistics by planning travel for executives, coordinating with outside vendors, and maintaining the department's organizational chart. Store Manager

Solomon Wine & Cigar Lounge – Jacksonville, FL August 2008 to November 2012

• Recruited, hired, and trained 15 new staff members, enhancing team capabilities and ensuring high quality service delivery.

• Analyzed customer feedback to optimize the customer experience and implemented satisfaction metrics, significantly improving service standards.

• Managed inventory processes, sales floor organization, and employee supervision, aligning operations with strategic business goals. Financial Analyst

ING – Jacksonville, FL January 2007 to January 2010

• Managed and maintained over 20 company plans, ensuring effective communication and resolution of inquiries with clients, plan participants, and service providers.

• Verified transaction details, opened and assigned new client accounts, and resolved billing and invoice issues to ensure accurate financial operations. Shipping Manager

GoldKist Poultry – Live Oak, FL October 1997 to November 2000

• Managed a team of 16 employees to ensure accurate and timely order fulfillment, including verification and proper loading procedures.

• Conducted employee training and performance evaluations while coordinating with OSHA to maintain compliance with safety and shipment standards. Shipping and Receiving Clerk

GoldKist Poultry – Live Oak, FL April 1994 to November 2000

• Verified the accuracy of materials shipped, ensuring compliance with order specifications and quality standards.

• Prepared Bills of Lading (BOL) and coordinated Less Than Truckload (LTL) shipments to optimize logistics operations.

• Reconciled shipment discrepancies, maintaining accurate records and effective communication with relevant departments.

Education

Edward Waters College – Jacksonville, FL

Computer Science, January 1997 to December 1997

Some College – Completed coursework, January 2011 to December 2011 Technical Skills & Tools

Office Tools: Microsoft Office Suite (Excel, Word, Outlook, Access, PowerPoint), Google Suite, SharePoint, QuickBooks

HR & Admin: Workday, ADP, DocuSign, ATS platforms, Talent Acquisition Logistics & Ops: SAP, Oracle, Concur, TMS, WMS, OSHA Compliance IT & Systems: Active Directory, Jira, EMR/EHR Systems, Citrix, CRM Software Other Tools: Canva, Scheduling Software, Accounting Software, Live Chat Platforms Certifications / Additional Skills

• HIPAA Compliance

• Customer Service Excellence

• Fraud Prevention & Risk Management

• Shipping & Receiving

• Public Speaking

• Payroll & Budgeting

• 50–60 WPM Typist

Contact this candidate